Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Trust your gut - Go for it! 
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO Business Team.&nbsp;
As our Business Relationship Executive, you will be responsible for driving customer satisfaction and revenue growth by managing, developing, and retaining SME customers. This role focuses on building long-term, value-driven relationships with small and medium-sized accounts, ensuring their requirements are met and exceeded, while identifying opportunities for new business and revenue streams. Being an effective team player, having a customer-centric approach and possessing great communication skills will help you be successful in this role.&nbsp;
Does this sound interesting to you? Here’s what you need to have to match our requirements: 
<ul>
<li>Have a minimum of 1-year of experience working in a sales role dealing with business customers.</li>
<li>Have good interpersonal and communication skills;&nbsp;</li>
<li>Good command of Maltese and English (both written &amp; verbal);&nbsp;</li>
<li>Focus on excellent customer care and be motivated by customer service; this motivation should be evident in the attitudes, values, behaviours and personality;&nbsp;</li>
<li>Have a good understanding of the fixed line, broadband, TV and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them; and&nbsp;</li>
<li>Possess a valid driving licence.&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>Be proficient in the use of standard Office Automation tools.&nbsp;</li>
<li>Previous experience in the telecommunications sector will be considered as an asset.&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you will be doing: 
<ul>
<li>Manage a portfolio and provide support to small and medium-sized customers, ensuring sustained revenue growth and customer retention.</li>
<li>Maintain open communication channels through regular calls, meetings, and follow-ups to minimise churn and protect revenue.</li>
<li>Ensure customers’ requirements and expectations are met with exceptional service delivery and thorough follow-up.</li>
<li>Identify new business leads, including potential customers, additional services, and new revenue streams. Reach defined sales and retention targets while contributing to the overall market share of the Group.</li>
<li>Develop and present tailored proposals and presentations to SME customers.</li>
<li>Act as a liaison between SME customers, the Sales team, the Business Solutions Team, and other Group companies for proposals, projects, and service delivery.</li>
<li>Provide operational support to Sales and Business Solutions teams, including follow-ups on requests and proposals.</li>
<li>Contribute to the general improvement of the Retention Team’s efficiency and effectiveness, ensuring that all business opportunities are fully exploited.</li>
<li>Ensure adherence to all company policies, procedures, and confidentiality agreements.</li>
<li>Maintain a professional and presentable appearance while on duty.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference.&nbsp;</li>
<li>Flexible working arrangements to suit different needs.&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents.&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development.&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now.

Trust your gut - Go for it! 
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO Business...

Business Relationship Executive

About You &nbsp;
We’re looking for a People Success Specialist who will be responsible for ensuring our people have an exceptional employee experience throughout their journey at GO.&nbsp;
You will not only be handling recruitment and administrative tasks, but you will be exposed to so much more! Wellbeing, reward and recognition, employer brand, performance management, budgeting, succession planning, and training will also be included in your menu. In this role, you will be able to leave your mark and contribute towards taking our People team to the next level.&nbsp;&nbsp;
Your Day Will Look Like This: &nbsp;
<ul>
<li>Supporting, guiding and advising People management on all People and business-related matters&nbsp;&nbsp;</li>
<li>Assisting and supporting in day-to-day employee matters&nbsp;</li>
<li>Handling the recruitment process and the on-boarding experience of all team members</li>
<li>Managing relationships with employees and management&nbsp;&nbsp;</li>
<li>Assisting and supporting with processes in relation to offshore employment projects and/or GO's subsidiaries.</li>
<li>Responsible for ad-hoc tasks such as reporting exercises&nbsp;&nbsp;</li>
</ul>
To Grab Our Attention, You’ll Need: &nbsp;
<ul>
<li>A minimum one year's experience working in an HR position&nbsp;&nbsp;</li>
<li>A minimum MQF Level 4 certification</li>
<li>Proficiency in using Microsoft suite&nbsp;&nbsp;</li>
<li>Sound understanding of Maltese employment law&nbsp;&nbsp;</li>
<li>A flexible working approach. This is not your typical 9 to 5 job – it is about succeeding in a performance driven culture&nbsp;&nbsp;</li>
</ul>
You’ll Get A Super Like If Have: &nbsp;
<ul>
<li>A certification in Psychology and/or Human Resources Management</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad… and more!&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

About You &nbsp;
We’re looking for a People Success Specialist who will be responsible for ensuring our people have an exceptional employee experience throughout their journey at GO.&nbsp;
You will...

People Success Specialist

Define the Future with us 
We're looking for a vibrant and energetic individual who is looking to boost his/her career within GO's Business Team in the role of Senior ICT Support Executive.&nbsp;
The role is key in delivering cutting-edge networking, VOIP, cloud, backup, and security solutions for enterprise customers. You’ll be working closely with our business clients, supporting them from the design phase through deployment, service level agreements, and ongoing support. 
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>2+ years’ customer-facing experience in Telecommunications/ICT with focus on Network &amp; Systems Administration.</li>
<li>Hold an ICT Certificate.</li>
<li>Strong IP networking skills (routing, switching, VPNs, firewalls, QoS).</li>
<li>Hands-on experience with enterprise networking, Windows/Linux, WAN, Data Centre, Colocation, and cloud platforms (Azure, AWS, GCP).</li>
<li>Knowledge of virtualization, hybrid setups, backup/disaster recovery, and cybersecurity solutions.</li>
<li>Strong troubleshooting/analytical skills.</li>
<li>A valid driving license. </li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>Hold relevant industry certifications networking, cloud, virtualization, or storage/backup (e.g., Cisco CCNA/CCNP, Microsoft Azure Administrator, VMware VCP, Synology).</li>
<li>Excellent communication skills, both written and verbal in Maltese and English. </li>
</ul>
If this describes you then this is a glimpse of what you will be doing: 
<ul>
<li>Deal directly with customer requests related with the department;&nbsp;</li>
<li>Liaise with the Business Sales team to understand customer networking applications and requirements;&nbsp;</li>
<li>Assist in sales initiatives for the business including but not limited to pre-sales consultancy;&nbsp;</li>
<li>Issue bill of materials for works as required by clients/bids/tenders;&nbsp;</li>
<li>Design, implement and support, troubleshooting, performance tuning of converged Legacy and IP networking and Telephony solutions based on Cisco and Alcatel Lucent Office and Enterprise amongst others;&nbsp;</li>
<li>Design, implement and support complex Alcatel and other Legacy and/or IP based PABX systems including on-prem, hybrid, cloud, and Unified communications applications;&nbsp;</li>
<li>Design, implement and support of networking solutions based on state-of-the-art technologies, such as VPN, high-availability IP setups, and WIFI systems;&nbsp;</li>
<li>Design, implement, and support cloud solutions (Azure, AWS, GCP), including migration projects and hybrid environments.</li>
<li>Configure, manage, and support enterprise backup and disaster recovery solutions.</li>
<li>Support systems administration across Windows, Linux, and virtualized environments.</li>
<li>Design, implement, and support modern security solutions (firewalls, IDS/IPS, VPNs, endpoint security, access control).</li>
<li>Act as the liaison between the company and certified vendors to research and recommend enhanced technology and experience solutions;&nbsp;</li>
<li>Maintain active vendor certifications;&nbsp;</li>
<li>Develop processes and standards to govern the engineering and implementation of these IP networking services;&nbsp;</li>
<li>Prepare system specifications to support upgrades to the systems, ensure proper integration including the preparation of a lab setup/demo to client;&nbsp;</li>
<li>Develop appropriate test and operating procedures for quality assurance of the delivered IP and Broadband Services;&nbsp;</li>
<li>Coordinate between different departments/divisions to provide best level of service to our clients;&nbsp;</li>
<li>Coordinate upgrade and installation schedules with clients and the internal sales team and act as project lead with regard to costs, design, implementation, training and post implementation support; and&nbsp;</li>
<li>Stay up to date with emerging ICT, cloud, and networking technologies and evaluate their applicability for enterprise customers.	 </li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to purchase your next mobile device;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more!

Define the Future with us 
We're looking for a vibrant and energetic individual who is looking to boost his/her career within GO's Business Team in the role of Senior ICT Support Executive.&nbsp;
The...

Senior ICT Support Executive

Do you have flair for Sports and Movies?&nbsp;
We are currently on the lookout for a TV Operations Specialist to join our Video team. This dynamic individual will be responsible for the day-to-day coordination of Headend Operations to ensure Sports and Movie content is presented flawlessly to our customers.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:&nbsp;
<ul>
<li>Minimum MQF Level 5 qualification in a related field such as Telecommunications, IT, or Video Editing (or equivalent professional experience).</li>
<li>A sound knowledge of Sports and Movies.&nbsp;</li>
<li>Excellent verbal and written communication skills in both Maltese and English.&nbsp;</li>
<li>Have advanced computer literacy and be proficient in Microsoft Office.&nbsp;</li>
<li>Required to work on weekends.&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position:​&nbsp;
<ul>
<li>Experience in using Media Asset Management and Playout systems is considered as an asset.</li>
<li>Knowledge or familiarity in Video Editing or VoD processes</li>
</ul>
The chosen candidate will be expected to:&nbsp;
<ul>
<li>Produce and issue weekly rosters for TV NOC Technicians, TSN, and VoD QC duties, keeping them updated with changes in content, employee absences, and operational needs.</li>
<li>Maintain close coordination with the TV Content Team to ensure content is scheduled, prepared, and broadcast as intended.</li>
<li>Liaise with content providers for the delivery of content, from onboarding to incident reporting and escalations.</li>
<li>Lead and support TV NOC Technicians in daily operations, including TV and playout systems, live sports events, and VoD QC tasks.</li>
<li>Manage and optimize VoD workflows, troubleshoot issues with transcoding jobs and content sources, and suggest process improvements.</li>
<li>Support the Admin team in enhancing the VoD user interface by applying innovative solutions such as stripes, recommendation engines, and middleware integration.</li>
<li>Maintain updated documentation, change logs, SOPs, KPIs, and performance statistics.</li>
<li>Supervise Playout Operators during live feeds and recordings (approx. 20 hours per week during evenings and weekends).</li>
<li>Train, mentor, and coach Playout Operators, particularly during onboarding or operational changes.</li>
<li>Perform additional duties as required in line with business needs.</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to purchase your next mobile device;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more! 
We'll recruit as soon as we find our match. Don't think twice - apply now.

Do you have flair for Sports and Movies?&nbsp;
We are currently on the lookout for a TV Operations Specialist to join our Video team. This dynamic individual will be responsible for the day-to-day...

TV Operations Specialist

Define the Future with us 
We're looking for a Sales Operations Manager to drive efficiency, performance, and growth across our enterprise sales function.&nbsp;
In this high-impact role, you’ll design and optimise sales processes, provide data-driven insights, and align operations with business goals. You’ll partner closely with leadership to shape strategy, empower sales teams, and deliver exceptional service to our customers. This is your chance to influence revenue growth, streamline operations, and be a key driver of success in a fast-paced, results-focused environment.
Does this sound like you? Here’s what you need to have to match our requirements: 
•	Minimum of 5 years’ experience leading a sales team, with a proven track record of delivering results, within the Telecom or IT Sector.
•	Diploma or Degree level qualification in either Sales, Management or a Technical Subject.&nbsp;
•	Skilled in drafting compelling sales proposals and delivering effective solutions to clients.
•	Full sales cycle expertise — from lead generation and prospecting to pipeline management and closing deals.
•	Ability to set performance goals, monitor progress, and implement improvement plans.
•	Excellent communication, analytical, problem-solving, and process optimisation skills.
•	Strong knowledge of telco products including VoIP, VoBB, wired and wireless complex networks, data services, and fibre optics.
•	Valid driving license required
Here’s how you can hit a few plus points for this position: 
•	In-depth understanding of cloud computing solutions (IaaS, PaaS, SaaS) and major providers (AWS, Azure, Google Cloud).
•	Familiarity with cybersecurity solutions, data centre implementations, and enterprise IT infrastructure.
•	Fluent in Maltese and English, both spoken and written
If this describes you then this is a glimpse of what you will be doing: 
•	Design, implement, and refine sales processes to enhance efficiency, effectiveness and improve sales team productivity&nbsp;
•	Provide actionable insights through sales forecasting, performance metrics, and trends.&nbsp;
•	Collaborate with leadership to develop and execute sales strategies.&nbsp;
•	Attend meetings with clients to recognise, negotiate and close sales deals&nbsp;
•	Align sales operations with business goals and market demands.&nbsp;
•	Grow the revenues and profitability of the enterprise division through the effective leadership and management of GO resources and the provision of world class service to the Enterprise division’s customers both internal and external&nbsp;
•	Train sales teams on the effective use of tools and platforms and Identify training and staff development requirements.&nbsp;
•	Act as a liaison between sales teams and other departments (e.g., marketing, finance).&nbsp;
•	Foster a culture of continuous improvement and innovation within the Enterprise Services Sales team.&nbsp;
•	Onboard and train sales team members on processes, tools, and strategies.&nbsp;
•	Provide ongoing support to address operational challenges.&nbsp;
•	Collaborate with management and finance teams to prepare sales budgets.&nbsp;
•	Conduct revenue forecasting to guide resource allocation and planning.&nbsp;
•	Actively administer the team cost centre, carry out accounting function duties and approve purchase orders.&nbsp;
•	Maintain detailed documentation on sales operations policies and procedures.&nbsp;
•	Be involved in the recruitment and retention of employees within the team.
•	Appraise employees and deal with internal employee grievances.&nbsp;
•	Motivate and give positive feedback, counselling, mentoring staff by assisting in evaluating performance, productivity and quality work, develop training proposals and instil self-discipline where and when required.&nbsp;
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
•	Flexible working arrangements to suit different needs&nbsp;
•	No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;
•	Four weeks paid birth-leave for all non-birthing parents&nbsp;
•	Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;
•	A budget to purchase your next mobile device
•	A budget to spend on your own personal and/or professional development&nbsp;
•	Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;
•	In-house canteen serving delicious breakfasts, meals and snacks&nbsp;
•	A budget dedicated to your children’s summer school costs&nbsp;
… and more!&nbsp;

Define the Future with us 
We're looking for a Sales Operations Manager to drive efficiency, performance, and growth across our enterprise sales function.&nbsp;
In this high-impact role, you’ll...

Sales Operations Manager

Do you want to feel technology at your fingertips?
We’re looking for a gadget geek to join our Commercial Team as a Device Technical Officer.&nbsp;&nbsp;
Would you like to test the latest smartphones and devices prior to market launch and act as the point of contact for our frontline teams when they need technical device support? If you answered yes, join us.&nbsp;&nbsp;&nbsp;
Does this sound interesting to you? Here’s what you need to have to match our requirements: 
<ul>
<li>Excellent communication and interpersonal skills;&nbsp;&nbsp;</li>
<li>Strong customer-centric approach to service delivery;&nbsp;&nbsp;</li>
<li>Sharp analytical and problem-solving skills;&nbsp;&nbsp;</li>
<li>Strong team orientation;&nbsp;&nbsp;</li>
<li>Ability to work with minimal supervision;&nbsp;&nbsp;&nbsp;</li>
<li>Enthusiasm, commitment, and good work ethic.&nbsp;&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>Technical qualifications such as an ICT Diploma or similar;&nbsp;&nbsp;</li>
<li>Prior experience working in a technical team or in the Telco industry;&nbsp;&nbsp;&nbsp;</li>
<li>English proficiency (spoken and written) and knowledge of Maltese;.&nbsp;&nbsp;</li>
<li>Knowledge of device brands and/or operating systems (e.g. iOS, Android);&nbsp;&nbsp;</li>
<li>Good level of computer literacy in the use of standard office automation tools;&nbsp;&nbsp;</li>
<li>Good use of data transfer software like Smart Switch for Android and iCloud Transfer for iOS.&nbsp;&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you will be doing: 
<ul>
<li>Carry out testing and undertake familiarisation with new devices and services that are introduced;&nbsp;&nbsp;</li>
<li>Liaise and coordinate communication with equipment manufacturers, during launch testing and the device lifetime;&nbsp;&nbsp;</li>
<li>Collaborate and coordinate with other departments to resolve complex technical issues;&nbsp;&nbsp;</li>
<li>Communicate with suppliers about system requirements and relay information reliably and effectively both internally and externally;&nbsp;&nbsp;</li>
<li>Diagnose and troubleshoot technical problems with various devices, including smartphones, modems, STBs, and other peripherals;&nbsp;&nbsp;</li>
<li>Provide technical support to internal and external users via phone, virtual, or in-person interaction;&nbsp;&nbsp;</li>
<li>Install, configure, and maintain software components;&nbsp;&nbsp;</li>
<li>Conduct preventative maintenance and testing on devices to identify and address potential issues;&nbsp;&nbsp;</li>
<li>Manage the aftersales process for customer devices, including timely reporting;&nbsp;&nbsp;</li>
<li>Research and stay up to date on the latest technological advancements and device functionalities;&nbsp;&nbsp;</li>
<li>Be an effective team player;&nbsp;&nbsp;</li>
<li>Creating new ideas with the aim of improving the device management operation for both consumer &amp; business customers;&nbsp;&nbsp;</li>
<li>Ensuring that all the relevant processes and procedures are always adhered to;&nbsp;&nbsp;</li>
<li>Provide user training on new devices and software applications.&nbsp;&nbsp;</li>
</ul>
What’s in it for you? 
​Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents.&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development.&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Do you want to feel technology at your fingertips?
We’re looking for a gadget geek to join our Commercial Team as a Device Technical Officer.&nbsp;&nbsp;
Would you like to test the latest smartphones...

Device Technical Officer

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and International Services Team.&nbsp;
As an International and Wholesale Specialist, you will be responsible for building and maintaining strong business relationships with international carriers and local operators to safeguard existing services, drive revenue from new service sales, and expand into new markets.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum of two years of experience technical pre-sales engineering experience within the Telecom, Wholesale Data or IT sector.&nbsp;</li>
<li>Demonstrates understanding of data networking concepts, including IP connectivity, routing, and basic network architecture.&nbsp;</li>
<li>Self-motivated, results-driven, and capable of working both independently and within a team.</li>
<li>Strong interpersonal and communication skills to negotiate effectively with clients as well as within the organisation.&nbsp;</li>
<li>Experience in drafting compelling sales proposals and delivering effective solutions.</li>
<li>Strong project management skills, with the ability to coordinate service delivery across multiple stakeholders.</li>
<li>A strong technical understanding of telecommunications services, networks, and industry trends, with a passion for staying up to date with innovations.</li>
<li>Highly proficient in Microsoft Office applications, particularly Excel at an advanced level</li>
<li>Ability to learn on the job and take on board new working concepts.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working with local and international networks, wholesale carrier operations, and the sale of telecom services and equipment, is preferred.</li>
<li>Experience with CRM and billing systems such as Cerillion, Salesforce, Monday, or similar platforms is preferred.</li>
<li>A bachelor’s degree in business, Engineering, Telecommunications, or a related field, is preferred.&nbsp;</li>
<li>Experience in drafting and vetting master services agreements, service level agreements and responding to questionnaires related to service offerings.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Actively identify and pursue new market opportunities, leveraging industry insights to develop innovative business strategies.</li>
<li>Act as the liaising point and interface between the wholesale customer and other sections within GO or other 3rd parties.</li>
<li>Generate and evaluate new leads, assess partner requests, and manage the full sales cycle from negotiation to closure.</li>
<li>Promote the company’s service portfolio, upselling solutions to existing customers based on technical and commercial requirements.</li>
<li>Represent the company at international conferences, trade events, exhibitions, and meetings to establish new business connections.</li>
<li>Formulate detailed technical proposals and solutions tailored to customer requirements, ensuring feasibility and cost-effectiveness.</li>
<li>Provide in-depth cost calculations and analyses to optimise service pricing while maintaining profitability.</li>
<li>Oversee the provisioning, commissioning, and integration of services, ensuring seamless implementation.</li>
<li>Maintain and update technical records in internal systems while ensuring accurate handover documentation for customers.</li>
<li>Monitor and ensure compliance with service level agreements, identifying performance gaps and raising claims where necessary.</li>
<li>Oversee billing reconciliation, payment statement vetting, and revenue assurance to ensure financial accuracy.</li>
<li>Support contract management, assisting with drafting amendments and new agreements.</li>
<li>Stay up to date with industry innovations, technological advancements, and market trends to align the company’s services with emerging opportunities.</li>
<li>Analyse market conditions, bid success rates, sales trends, and traffic data to propose product enhancements and pricing adjustments.</li>
<li>Generate reports, demand forecasts, and performance insights to support strategic decision-making.</li>
<li>Continuously refine operational workflows and procedures to improve efficiency and service delivery.</li>
<li>Assist in the development and execution of strategic plans aimed at expanding the international and wholesale business.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta.</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and...

International & Wholesale Sales Specialist

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>

Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>

​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...

Customer Care Agents

Join the adventure.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market commission rates.&nbsp;&nbsp;
Be the first point of contact for our customers when they need product support on all four of GO’s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;&nbsp;
Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements: &nbsp;&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Good level of computer literacy in the use of standard office automation tools;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales;&nbsp;</li>
<li>Strong customer-centric approach to service delivery;&nbsp;</li>
<li>Sharp problem-solving skills;&nbsp;</li>
<li>Strong team orientation;&nbsp;</li>
<li>Ability to work with minimal supervision;&nbsp;</li>
<li>Be enthusiastic, committed and possess a good work ethic;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Be customer-centric and eager to learn about new products and technologies;&nbsp;</li>
<li>Have a pleasant, friendly, outgoing personality;&nbsp;</li>
<li>Have a smart and neat appearance;&nbsp;</li>
<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;&nbsp;</li>
<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position:&nbsp;&nbsp;
<ul>
<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher;&nbsp;</li>
<li>Possess a valid driving licence and have their own transport.&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:&nbsp;&nbsp;
<ul>
<li>Offer second-level support on all of GO’s platforms, devices and CPE, to end consumer &amp; business customers;&nbsp;</li>
<li>Provide reports pertaining to returned/faulty devices as well as action taken;&nbsp;</li>
<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back office, are dealt with in a satisfactory manner;&nbsp;</li>
<li>Day-to-day handling of sales enquiries of the Company's products;&nbsp;</li>
<li>Work to achieve and exceed sales targets for the range of GO's products and services in line with the Company's business plans and policies;&nbsp;</li>
<li>Handle client accounts using the Company's POS, billing and customer care systems, dealing with cash and cheque receipts;&nbsp;</li>
<li>Provide assistance and a level of technical support to customers over the counter and on the phone;&nbsp;</li>
<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;&nbsp;</li>
<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;&nbsp;</li>
<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company's service levels;&nbsp;</li>
<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company's mission and policies;&nbsp;</li>
<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;&nbsp;</li>
<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company's products and services;&nbsp;</li>
<li>Market, promote and sell the Company's products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;&nbsp;</li>
</ul>
What’s in it for you? Joining our team comes with a lot of benefits!&nbsp;
Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
...and more!
We'll recruit as soon as we find our match. Don't think twice - apply now.

Join the adventure.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded...

Job Opportunities