Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Discover What's Possible!
Are you ready to take on a dynamic and rewarding role in the world of enterprise telecommunications? We’re looking for a passionate and results-driven Senior Sales Executive – Enterprise Services to join our team.
In this role, you will be responsible for driving sales of large-scale, complex IT enterprise solutions for GO Plc's B2B clients. From prospecting to closing, you will manage the entire sales cycle, ensuring seamless delivery of tailored solutions that meet customer needs. 
Does this sound like you? Here’s what you need to have to match our requirements:
•	5 years of commercial experience working within the Telecom and/or IT Industry, with a background in either technical support, product development or project management.&nbsp;
•	A Diploma in a Technical Subject
•	Experience dealing with various Suppliers and Operators.
•	Willingness to learn about our broad range of products and services offered by the Enterprise Solutions Team.
•	Proven ability in lead generation, qualification, solution design, negotiation, and deal closure.
•	Strong and effective client facing communication skills, sales drive, and attention to detail.
•	Self-motivated, able to work under minimal supervision, and perform well under pressure.
•	Ability to analyze customer needs, identify key market segments, and align solutions with business objectives
•	Track and manage sales pipelines, forecasts, and KPIs (revenue growth, client acquisition, retention, and closure rates).
•	Ability to stay updated on industry trends, emerging technologies, and competitive landscapes.
•	Proficiency in using Office Applications.&nbsp;
•	Possession of a valid driving license. 
This is how you can hit a few more plus points for this position:
•	A Degree level qualification in a Technical Subject.
•	Hands on experience on Technical Support, IT Management, Networks and Systems Management
•	Previous experience in preparing, managing, and submitting successful public tender applications.
 If this describes you, here’s a glimpse of what you will be doing in this position:
•	Identify and engage potential clients to expand business opportunities.
•	Develop strategic partnerships by exploring and evaluating potential business deals.
•	Maintain strong client relationships to ensure long-term business growth.
•	Assess client needs and provide tailored solutions, aligning products and services with business objectives.
•	Analyze technical requirements and collaborate with pre-sales engineers, project managers, and product teams to design and propose appropriate technical solutions to meet client needs.&nbsp;
•	Develop and present compelling sales proposals and quotations from both technical and commercial perspectives.
•	Lead the end-to-end tendering process, including bid preparation and submission.
•	Work closely with legal and finance teams to ensure that terms and conditions are favorable to the company while meeting client needs.
•	Prepare and manage sales contracts, ensuring compliance with business policies.
•	Negotiate and secure contracts, optimizing terms for both the company and clients.
•	Oversee product handover, ensuring seamless installation and operational success.
•	Supervise installation processes and address initial technical challenges.
•	Liaise with customers post-installation to assess performance and coordinate necessary modifications.
•	Address customer technical inquiries and provide solutions to enhance satisfaction.
•	Monitor support requests, ensuring products and services meet expectations.
•	Conduct performance evaluations and implement improvements based on client feedback.
•	Manage relationships with suppliers and partners to ensure timely procurement of stock, equipment, and services.
•	Optimize inventory levels to meet operational and project demands.
•	Analyze market trends, customer feedback, and sales performance to drive strategic decisions. 
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
•	Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;
•	Flexible working arrangements to suit different needs&nbsp;
•	No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;
•	Four weeks paid birth-leave for all non-birthing parents&nbsp;
•	Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;
•	A budget to purchase your next mobile device
•	A budget to spend on your own personal and/or professional development&nbsp;
•	Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;
•	A budget dedicated to your children’s summer school costs&nbsp;
•	The opportunity to work from literally anywhere – being able to work from abroad
•	Generous relocation package as well as any assistance needed for your smooth transition to Malta..
… and more!&nbsp;

Discover What's Possible!
Are you ready to take on a dynamic and rewarding role in the world of enterprise telecommunications? We’re looking for a passionate and results-driven Senior Sales Executive...

Senior Sales Executive – Enterprise Services

Trust your gut - Go for it!&nbsp;
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO Business Team.&nbsp;
As our Business Relationship Executive, you will be the point of contact between GO’s business clients and the various internal teams to ensure that customers’ requirements and expectations are met through excellent customer service. Being an effective team player, having a customer-centric approach and possessing great communication skills will help you be successful in this role.&nbsp;
Does this sound interesting to you? Here’s what you need to have to match our requirements:&nbsp;
<ul>
<li>Experience dealing with business customers;&nbsp;</li>
<li>Have good interpersonal and communication skills;&nbsp;</li>
<li>Good command of Maltese and English (both written &amp; verbal);&nbsp;</li>
<li>Focus on excellent customer care and be motivated by customer service; this motivation should be evident in the attitudes, values, behaviours and personality;&nbsp;</li>
<li>Have a good understanding of the fixed line, broadband, TV and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them; and&nbsp;</li>
<li>Possess a valid driving licence.&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position:​&nbsp;
<ul>
<li>Be proficient in the use of standard Office Automation tools.&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you will be doing:&nbsp;
<ul>
<li>Driving customer satisfaction, customer retention and Group revenue growth through managing and developing existing and potential business customers;&nbsp;</li>
<li>Ensuring that customers’ requirements and expectations are met by providing excellent customer support and thorough follow up;&nbsp;</li>
<li>Following up business requests taken from call centre, by sales teams and outlets;&nbsp;</li>
<li>Undertaking periodic calls to selected business customers to make new service offers, gauge customer feedback related to customer satisfaction, GO Group services and competitor services;&nbsp;</li>
<li>Keeping open communication channels with business customers to minimise churn and loss of revenue;&nbsp;</li>
<li>Identifying new business both in terms of new customers and new services;&nbsp;</li>
<li>Acting as liaison between business customers, the various teams and departments on proposals and projects;&nbsp;</li>
<li>Identifying new business leads both in terms of new customers, new services and new revenue streams;&nbsp;</li>
<li>Reaching defined targets;&nbsp;</li>
<li>Developing new ideas and ensure that maximum efforts are put in place with the aim of securing the very best levels of Customer Retention, thereby maintaining and securing the Company’s overall revenue and satisfaction with GO’s Products and Services;&nbsp;</li>
<li>Drafting and organising presentations to selected customers;&nbsp;</li>
<li>Being an effective team player, with the approach of improving the general effectiveness of the Retention Team as a whole, whilst ensuring that all business opportunities are exploited to the full, in the best interest of the Client and Company alike;&nbsp;</li>
<li>Ensuring that all relevant Company processes and procedures and a high level of Client and Company confidentiality are strictly adhered to at all times;&nbsp;</li>
<li>Ensure that you are suitably attired during the execution of your function as per Company dress code; and&nbsp;</li>
<li>Participating in Trade Fairs and Exhibitions as and when necessary.&nbsp;</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;&nbsp;
<ul>
<li>Flexible working arrangements to suit different needs.&nbsp;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents.&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development.&nbsp;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;&nbsp;</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Trust your gut - Go for it!&nbsp;
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO...

Business Relationship Executive

Be where the world is going!
Are you a strategic sales leader with a passion for driving growth? We’re looking for a results-driven Enterprise Sales Manager to shape sales strategy, build strong client relationships, and lead a high-performing team.
In this role, you’ll expand our enterprise portfolio, close major deals, and optimize sales processes while mentoring your team to success. If you have a killer sales mindset, leadership skills, and a drive to exceed targets, this is your chance to make a big impact in a fast-paced environment.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum 3 years in sales, with a strong track record in Telco, Datacentres, and Cloud solutions.</li>
<li>Strong understanding of telco products (VoIP, VoBB, wired/wireless networks, data services, fibre optics).</li>
<li>Prior experience managing and motivating a high-performing sales team.&nbsp;</li>
<li>Proven ability to develop and execute sales strategies aligned with business goals.</li>
<li>Experience in lead generation, prospecting, and pipeline management.</li>
<li>Demonstrated skills in negotiating and closing large, complex deals with enterprise clients.</li>
<li>Excellent presentation and communication skills for product demos, proposals, and pitches.</li>
<li>Strong analytical skills for market analysis, competitor research, and sales forecasting.</li>
<li>Ability to interpret KPIs and sales data to drive decision-making and optimize performance.</li>
<li>Up-to-date knowledge of telecom, financial, public sector, and datacentre industries, including trends, new technologies, and competitive landscape.</li>
<li>Excellent mentoring, coaching, and team-building skills.</li>
<li>Ability to set performance goals, monitor progress, and implement improvement plans.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Familiarity in Cloud Computing (IaaS, PaaS, SaaS)</li>
<li>Familiarity with Cybersecurity, Datacentres, and Enterprise IT.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Develop and implement sales strategies based on industry trends, customer needs, and market opportunities.</li>
<li>Works closely with senior leadership to set revenue targets, sales forecasts, and growth objectives.</li>
<li>Oversee and maximize the company’s revenue streams by aligning pricing, product positioning, and sales efforts with strategic business goals.</li>
<li>Oversee and refine sales processes to improve efficiency, team productivity, and customer acquisition.</li>
<li>Build and nurture strong relationships with key decision-makers to establish trust and facilitate deal closure.</li>
<li>Lead and support major deal negotiations, particularly for high-value or complex contracts.</li>
<li>Understand customer pain points and ensure the company’s solutions are meeting market demands.&nbsp;</li>
<li>Works with technical, legal and account management team to ensure smooth deal execution and post-sale transition.</li>
<li>Set performance goals for the sales team and track individual and team progress against key performance indicators (KPIs).</li>
<li>Report on key metrics, including revenue performance, sales pipeline health, and team progress to management.</li>
<li>Analyse and adopt best practices to continuously improve sales performance and team efficiency.</li>
<li>Stay updated on industry trends, competitor offerings, and emerging technologies to maintain a competitive edge.</li>
<li>Enhance brand positioning and market awareness to attract new customers and retain existing ones.</li>
<li>Build and manage strategic partnerships, joint ventures, and alliances to expand the company’s reach and capabilities.</li>
<li>Lead and mentor the sales team, ensuring high performance and continuous professional development.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference.</li>
<li>Flexible working arrangements to suit different needs.&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad&nbsp;</li>
</ul>
… and more!
We'll recruit as soon as we find our match. Don't think twice - apply now!

Be where the world is going!
Are you a strategic sales leader with a passion for driving growth? We’re looking for a results-driven Enterprise Sales Manager to shape sales strategy, build strong...

Enterprise Sales Manager

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>

Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>

​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...

Customer Care Agents

Let's build a better tomorrow together.
We are seeking a motivated and detail-oriented Lawyer to join the in-house legal team at GO’s head office for GO IP Holdings, a subsidiary of GO p.l.c. In this role, you will primarily focus on legal matters related to subsidiaries and affiliates of GO p.l.c., such as corporate governance (including KYC), compliance, regulatory filings and day-to-day legal issues. You will also handle various regulatory paperwork, ensuring that the company’s subsidiaries adhere to industry regulations and legal requirements.
As a Lawyer, you will gain exposure to a wide range of legal issues within the telecommunications industry as well as the different sectors our subsidiaries operate within, working alongside experienced professionals in various fields and supporting the legal needs of the business while being mentored and supported by an enthusiastic team.

Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>University degree in Law and a thorough understanding of Maltese and EU Law.</li>
<li>Admission to practice law in Malta or eligible for qualification.</li>
<li>Fluency in English and Maltese.</li>
<li>2-3 years of post-qualification legal experience.</li>
<li>Excellent communication and interpersonal skills, with the ability to work both individually and collaboratively.</li>
<li>Ethical mindset and a proactive and detail-oriented approach to problem-solving.</li>
</ul>

This is how you can hit a few more plus points for this position: 
<ul>
<li>Experience, a keen interest in or a disposition to practice in the areas of corporate law and regulatory compliance, telecommunications, digital and security law, subsidiary governance, intellectual property law, law of contract, litigation and/or data protection rules.</li>
<li>Strong organizational skills and the ability to manage competing deadlines.</li>
<li>Excellent research, drafting, and legal analysis skills.</li>
</ul>

If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Subsidiary Legal Support – Handling governance, drafting and negotiating legal documents, and managing intellectual property assets.</li>
<li>Regulatory Compliance – Preparing and filing regulatory documents, monitoring legal changes, and updating policies.</li>
<li>Legal Research &amp; Advice – Conducting research, advising on compliance and governance, and assisting senior legal counsel.</li>
<li>Contract Management – Drafting, reviewing, and negotiating contracts while ensuring regulatory compliance.</li>
<li>General Legal Assistance – Supporting dispute resolution, litigation, and reporting to senior management.</li>
</ul>

What’s in it for you? 

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad…&nbsp;</li>
</ul>
… and more!

We'll recruit as soon as we find our match. Don't think twice - apply now!

Let's build a better tomorrow together.
We are seeking a motivated and detail-oriented Lawyer to join the in-house legal team at GO’s head office for GO IP Holdings, a subsidiary of GO p.l.c.  In...

Lawyer

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed…&nbsp;
Sounds like you? Here’s what you need to have to match our requirements:&nbsp;&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Ready to work from a script but also flexible and creative while communicating with customers;&nbsp;</li>
<li>Ability to learn about products and services and explain them to prospects;&nbsp;</li>
<li>Work independently with or in a team to achieve monthly sales quota and facilitate future sales;&nbsp;</li>
<li>Highly motivated and sales-driven with sales targets;&nbsp;</li>
<li>Be flexible in working hours, including weekday evenings and weekends;&nbsp;</li>
<li>Possess good problem-solving skills;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Ability to work with minimal supervision.&nbsp;&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position:&nbsp;&nbsp;
<ul>
<li>Have a strong command of verbal and written communication in the Maltese language;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher.&nbsp;</li>
</ul>
Does this describe you? Here's a glimpse of what you will be doing in this role:&nbsp;&nbsp;
<ul>
<li>Maintain profitable and productive relationships with customers by cross-selling or up-selling;&nbsp;</li>
<li>Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO’s premises;&nbsp;</li>
<li>Respond to customer queries and sales leads follow up promptly and professionally;&nbsp;</li>
<li>Perform online sales activities to achieve company sales objectives;&nbsp;</li>
<li>Update customer database with contact details and interest information from prospective customers to be contacted;&nbsp;</li>
<li>Maintain up-to-date knowledge about product information and promotions;&nbsp;</li>
<li>Stay abreast with online marketing trends and competitors;&nbsp;</li>
<li>Attend sales training and educational programs for professional development;&nbsp;</li>
<li>Ask questions and build rapport to understand customer requirements and close sales;&nbsp;</li>
<li>Process orders/agreements in an accurate manner;&nbsp;</li>
<li>Schedule delivery of equipment and technician appointments when required;&nbsp;</li>
<li>Handle grievances to preserve the company’s reputation;&nbsp;</li>
<li>Other duties as required by line management from time to time.&nbsp;</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme;&nbsp;</li>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks of paid birth leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
<li>And more...&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations...

Telesales Agent

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market&nbsp;commission rates.&nbsp;

Be the first point of contact for our customers when they need product support on all four of GO&rsquo;s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;

Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.

Does this sound like you? &nbsp;Here&rsquo;s what you need to have to match our requirements:&nbsp;

<ul>
	<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;</li>
	<li>Good level of computer literacy in the use of standard office automation tools;</li>
	<li>Have a strong command of verbal and written communication in the English&nbsp;language;</li>
	<li>Excellent&nbsp;communication and interpersonal skills and be able to respond to customer queries, win customer&rsquo;s confidence and conduct sales;</li>
	<li>Strong customer-centric approach to service delivery;</li>
	<li>Sharp&nbsp;problem-solving skills;</li>
	<li>Strong team orientation;</li>
	<li>Ability to work with minimal supervision;</li>
	<li>Be enthusiastic, committed and possess a good work ethic;</li>
	<li>Have good organisational skills;</li>
	<li>Be customer-centric and eager to learn about new products and technologies;</li>
	<li>Have a pleasant, friendly, outgoing personality;</li>
	<li>Have a smart and neat appearance;</li>
	<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;</li>
	<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.</li>
</ul>

This is how you can hit a few more plus points for this position:

<ul>
	<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;</li>
	<li>Hold an MQF Level 2 certificate&nbsp;or higher;</li>
	<li>Possess a valid driving licence and have their own transport.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Offer second-level support on all of GO&rsquo;s platforms, devices and CPE, to end consumer &amp; business customers;</li>
	<li>Provide reports pertaining to returned/faulty devices as well as action taken;</li>
	<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back&nbsp;office,&nbsp;are dealt with in a satisfactory manner;</li>
	<li>Day-to-day handling of sales enquiries of the Company&#39;s products;</li>
	<li>Work to achieve and exceed sales targets for the range of GO&#39;s products and services in line with the Company&#39;s business plans and policies;</li>
	<li>Handle client accounts using the Company&#39;s POS, billing and customer care systems, dealing with cash and cheque receipts;</li>
	<li>Provide assistance and a level of technical support to customers over the counter and on the phone;</li>
	<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;</li>
	<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;</li>
	<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company&#39;s service levels;</li>
	<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company&#39;s mission and policies;</li>
	<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;</li>
	<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company&#39;s products and services;</li>
	<li>Market, promote and sell the Company&#39;s products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;</li>
</ul>

What&rsquo;s in it for you?&nbsp;Joining our team comes with a lot of benefits!

Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>Excellent commission reward scheme</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;</li>
</ul>

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