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Dream it. Wish it. Do it.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Gozo Retail Team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market commission rates.&nbsp;&nbsp;
Be the first point of contact for our customers when they need product support on all four of GO’s platforms and devices. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;&nbsp;
Our Retail Team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements: &nbsp;&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;</li>
<li>Good level of computer literacy in the use of standard office automation tools;</li>
<li>Have a strong command of verbal and written communication in the English language;</li>
<li>Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales;</li>
<li>Strong customer-centric approach to service delivery;</li>
<li>Sharp problem-solving skills;</li>
<li>Strong team orientation;</li>
<li>Ability to work with minimal supervision;</li>
<li>Be enthusiastic, committed and possess a good work ethic;</li>
<li>Have good organisational skills;</li>
<li>Be customer-centric and eager to learn about new products and technologies;</li>
<li>Have a pleasant, friendly, outgoing personality;</li>
<li>Have a smart and neat appearance;</li>
<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;</li>
<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;</li>
<li>Hold an MQF Level 2 certificate or higher;</li>
<li>Possess a valid driving licence and have their own transport.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:&nbsp;&nbsp;
<ul>
<li>Offer second-level support on all of GO’s platforms, devices and CPE, to end consumer &amp; business customers;&nbsp;</li>
<li>Provide reports pertaining to returned/faulty devices as well as action taken;&nbsp;</li>
<li>Ensure that all matters and devices originating from/to Retail channel in coordination with Service Centre back office, are dealt with in a satisfactory manner;&nbsp;</li>
<li>Day-to-day handling of sales enquiries of the Company's products;&nbsp;</li>
<li>Work to achieve and exceed sales targets for the range of GO's products and services in line with the Company's business plans and policies;&nbsp;</li>
<li>Handle client accounts using the Company's POS, billing and customer care systems, dealing with cash and cheque receipts;&nbsp;</li>
<li>Provide assistance and a level of technical support to customers over the counter and on the phone;&nbsp;</li>
<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;&nbsp;</li>
<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;&nbsp;</li>
<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company's service levels;&nbsp;</li>
<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company's mission and policies;&nbsp;</li>
<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offering of the Company;&nbsp;</li>
<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company's products and services;&nbsp;</li>
<li>Market, promote and sell the Company's products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;&nbsp;</li>
</ul>
What’s in it for you? Joining our team comes with a lot of benefits!&nbsp;
Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now.

Dream it. Wish it. Do it.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Gozo Retail Team within our Commercial department as a Retail Advisor and see your efforts being...

Retail Advisor (Gozo)

Shaping the Future Together

Are you passionate about numbers and eager to make an impact within a dynamic organisation? We’re looking for an enthusiastic and detail-oriented Senior Accountant to join our team at GO Group. This is a hands-on role where you’ll be responsible for supporting day-to-day financial operations, ensuring strong financial control, and contributing to the monitoring and accuracy of the Group’s balance sheet across multiple entities, including GO plc and its subsidiaries.

You will play a central part in the preparation of financial statements, while also having the opportunity to work closely with teams across the Group and directly support the Head of Finance &amp; Sustainability and the Chief Financial Officer. If you're ready to bring your expertise into a collaborative and fast-paced environment, this could be the role for you.

Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A fully qualified accountant (ACCA or equivalent).</li>
<li>2-3 years post-qualification experience.</li>
<li>Solid understanding of accounting principles and financial control processes.</li>
<li>Advanced Microsoft Excel skills, including experience with complex formulas, pivot tables, and data analysis tools, along with a willingness to learn and adapt to new financial systems.</li>
<li>Excellent attention to detail and the ability to work under pressure.</li>
<li>A proactive attitude with the ability to work independently and manage multiple tasks.</li>
<li>Strong communication skills and a collaborative mindset.</li>
<li>Proficiency in PowerPoint with the ability to prepare and present clear, insightful financial presentations.</li>
<li>Flexibility to work additional hours during peak periods, such as audit season and board reporting cycles.</li>
</ul>

This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working within a Group environment.</li>
<li>Experience with consolidation of financial statements.</li>
</ul>

If this describes you, here’s a glimpse of what you will be doing in this position:

<ul>
<li>Taking a lead with the preparation and finalisation of financial statements for various entities within the Group, including presentations to senior management.</li>
<li>Supporting day-to-day accounting operations and ensuring strong internal financial controls.</li>
<li>Monitoring balance sheet movements and preparing reconciliations in a timely and accurate manner.</li>
<li>Collaborating with teams across the Group to gather financial data and insights.</li>
<li>Assisting with audit preparations and other key reporting requirements.</li>
</ul>

What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad…&nbsp;</li>
</ul>

… and more!

We'll recruit as soon as we find our match. Don't think twice - apply now!

Shaping the Future Together

Are you passionate about numbers and eager to make an impact within a dynamic organisation?  We’re looking for an enthusiastic and detail-oriented Senior Accountant to...

Senior Accountant

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>

Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>

​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...

Customer Care Agents

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed…&nbsp;
Sounds like you? Here’s what you need to have to match our requirements:&nbsp;&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Ready to work from a script but also flexible and creative while communicating with customers;&nbsp;</li>
<li>Ability to learn about products and services and explain them to prospects;&nbsp;</li>
<li>Work independently with or in a team to achieve monthly sales quota and facilitate future sales;&nbsp;</li>
<li>Highly motivated and sales-driven with sales targets;&nbsp;</li>
<li>Be flexible in working hours, including weekday evenings and weekends;&nbsp;</li>
<li>Possess good problem-solving skills;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Ability to work with minimal supervision.&nbsp;&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position:&nbsp;&nbsp;
<ul>
<li>Have a strong command of verbal and written communication in the Maltese language;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher.&nbsp;</li>
</ul>
Does this describe you? Here's a glimpse of what you will be doing in this role:&nbsp;&nbsp;
<ul>
<li>Maintain profitable and productive relationships with customers by cross-selling or up-selling;&nbsp;</li>
<li>Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO’s premises;&nbsp;</li>
<li>Respond to customer queries and sales leads follow up promptly and professionally;&nbsp;</li>
<li>Perform online sales activities to achieve company sales objectives;&nbsp;</li>
<li>Update customer database with contact details and interest information from prospective customers to be contacted;&nbsp;</li>
<li>Maintain up-to-date knowledge about product information and promotions;&nbsp;</li>
<li>Stay abreast with online marketing trends and competitors;&nbsp;</li>
<li>Attend sales training and educational programs for professional development;&nbsp;</li>
<li>Ask questions and build rapport to understand customer requirements and close sales;&nbsp;</li>
<li>Process orders/agreements in an accurate manner;&nbsp;</li>
<li>Schedule delivery of equipment and technician appointments when required;&nbsp;</li>
<li>Handle grievances to preserve the company’s reputation;&nbsp;</li>
<li>Other duties as required by line management from time to time.&nbsp;</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme;&nbsp;</li>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks of paid birth leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
<li>And more...&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations...

Telesales Agent

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market&nbsp;commission rates.&nbsp;

Be the first point of contact for our customers when they need product support on all four of GO&rsquo;s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;

Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.

Does this sound like you? &nbsp;Here&rsquo;s what you need to have to match our requirements:&nbsp;

<ul>
	<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;</li>
	<li>Good level of computer literacy in the use of standard office automation tools;</li>
	<li>Have a strong command of verbal and written communication in the English&nbsp;language;</li>
	<li>Excellent&nbsp;communication and interpersonal skills and be able to respond to customer queries, win customer&rsquo;s confidence and conduct sales;</li>
	<li>Strong customer-centric approach to service delivery;</li>
	<li>Sharp&nbsp;problem-solving skills;</li>
	<li>Strong team orientation;</li>
	<li>Ability to work with minimal supervision;</li>
	<li>Be enthusiastic, committed and possess a good work ethic;</li>
	<li>Have good organisational skills;</li>
	<li>Be customer-centric and eager to learn about new products and technologies;</li>
	<li>Have a pleasant, friendly, outgoing personality;</li>
	<li>Have a smart and neat appearance;</li>
	<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;</li>
	<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.</li>
</ul>

This is how you can hit a few more plus points for this position:

<ul>
	<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;</li>
	<li>Hold an MQF Level 2 certificate&nbsp;or higher;</li>
	<li>Possess a valid driving licence and have their own transport.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Offer second-level support on all of GO&rsquo;s platforms, devices and CPE, to end consumer &amp; business customers;</li>
	<li>Provide reports pertaining to returned/faulty devices as well as action taken;</li>
	<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back&nbsp;office,&nbsp;are dealt with in a satisfactory manner;</li>
	<li>Day-to-day handling of sales enquiries of the Company&#39;s products;</li>
	<li>Work to achieve and exceed sales targets for the range of GO&#39;s products and services in line with the Company&#39;s business plans and policies;</li>
	<li>Handle client accounts using the Company&#39;s POS, billing and customer care systems, dealing with cash and cheque receipts;</li>
	<li>Provide assistance and a level of technical support to customers over the counter and on the phone;</li>
	<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;</li>
	<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;</li>
	<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company&#39;s service levels;</li>
	<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company&#39;s mission and policies;</li>
	<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;</li>
	<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company&#39;s products and services;</li>
	<li>Market, promote and sell the Company&#39;s products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;</li>
</ul>

What&rsquo;s in it for you?&nbsp;Joining our team comes with a lot of benefits!

Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>Excellent commission reward scheme</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with...