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Define the Future with us

We are looking for ambitious individuals who can connect with absolutely anyone. Our Contact Centre Team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.

The role of Contact Centre&nbsp;Agent embodies the multi-skill model of our contact centre, offering the one-stop comprehensive solution for both technical support and general customer care queries.

Your mission is to interact with customers through various channels. Provide general service/product information and troubleshoot both service and technical support matters. You will be a member of our most skilled agents.

Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster.&nbsp; Availability of evenings and weekend work is required.

Does this sound interesting to you? Here&rsquo;s what you must have to match our requirements;

<ul>
	<li>Strong command of verbal and written communication in the English and Maltese language;</li>
	<li>In possession of a school leaving certificate (MQF Level 1) and/or 1-year continuous working experience;</li>
	<li>Proficient in but not only MS computer applications;</li>
	<li>Technical background with basic telecommunications equipment connectivity;</li>
	<li>Ability to think on your feet and meet customers at their level;</li>
	<li>Ability to multitask effectively and handle stressful situations appropriately;</li>
	<li>Excellent data entry and typing skills.</li>
</ul>

Does this sound like you? Here&rsquo;s how you can hit a few plus points for this position:

<ul>
	<li>1 year of continuous experience in a contact centre environment;</li>
	<li>3 O&rsquo; Level passes or equivalent and/or a recognized MQF level 2 qualification;</li>
	<li>Ability to add personality to interactions: Be conversational &ndash; yet professional;</li>
	<li>Superior listening skills and knowledge of customer service best practices and principles;</li>
	<li>High levels of adaptability and intrinsically driven towards efficiency.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Provide an excellent standard of service on both technical support and general customer care queries of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers&rsquo; expectations are met and exceeded;</li>
	<li>Ensure that all problems are resolved speedily achieving the best levels of first contact resolution and excellent customer satisfaction;</li>
	<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;</li>
	<li>Be capable of identifying new sales, upselling or cross-selling opportunities from possibly every contact interaction and seal the deal immediately;</li>
	<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;</li>
	<li>Regularly meet targets set by line management;</li>
	<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;&nbsp;&nbsp;</li>
	<li>Alert the line management of trends in customer interactions;</li>
	<li>Be prepared to undergo further training to keep abreast with customers&rsquo; needs;</li>
	<li>Process sales orders and agreements;</li>
	<li>Other duties as assigned.</li>
</ul>

What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth-leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now!

Define the Future with us

We are looking for ambitious individuals who can connect with absolutely anyone. Our Contact Centre Team values a customer-centric approach and ensure, more than anything...

Contact Centre Agent (Technical and Customer Care Support)

Apply now, and become a legend in the field.

We are looking for a driven individual, with killer sales skills, looking to boost&nbsp;their career within the Business environment.&nbsp;You will be part of the GO&nbsp;Business&nbsp;Team, which strives to go above and beyond for&nbsp;its&#39; business clients. 
 
A key part of the Business Sales Executive role,&nbsp;will be growing the GO Business portfolio by identifying new business leads. Possessing a flair for sales, being results orientated and having super communication skills will help you thrive in this position. As long as you are willing to learn and you are a team player, this position is a great opportunity for you to grow within a fast-paced environment.

Does this sound interesting to you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>Experience working in Sales;</li>
	<li>A good command of both the English and Maltese language (both written and spoken);</li>
	<li>Focus on excellent customer care and motivated by customer service; this motivation should be evident in your attitudes, values, behaviours and personality;</li>
	<li>Proficiency in the use of standard Office Automation tools; and</li>
	<li>A valid Driving License.</li>
</ul>

Here&rsquo;s how you can hit a few plus points for this position:​

<ul>
	<li>Preferably have an A level standard of education or equivalent;</li>
	<li>Preferably have a number of years of experience working with business customers; and</li>
	<li>Have a good understanding of the fixed line, broadband, TV and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them.</li>
</ul>

If this describes you than this is a glimpse of what you will be doing:

<ul>
	<li>Identifying and opening new business leads both in terms of new SOHO and SME customers, as well as new revenue streams;</li>
	<li>Planning calls and organising one to one meetings to promote and motivate customers to buy from the company&rsquo;s portfolio of services across the 4Ps;</li>
	<li>Drafting and organising presentations for prospects;</li>
	<li>Negotiating, following up leads and closing deals;</li>
	<li>Gathering and filtering feedback on our competitors&rsquo; activities and sales offers;</li>
	<li>Ensure that all sales matters originating from both clients, Managers and Senior Managers are communicated and dealt with in a satisfactory matter;</li>
	<li>Ensure that all relevant Company processes and procedures and a high level of Client and Company confidentiality are strictly adhered to at all times;</li>
	<li>Maintain an excellent rapport with all our clients;</li>
	<li>Participate in industry functions as and when necessary;</li>
	<li>Be an effective team player, focusing on creating new ideas with the aim of improving the general effectiveness of the Business Sales Channel as a whole, in particular ensuring that all sales opportunities are exploited to the full in the best interest of the company and clients alike;</li>
	<li>Pro-actively assist with the various functions of the Manager and Senior Manager in the full execution of their duties within the Channel;</li>
	<li>Ensure that data is accurately entered and managed within the Company&rsquo;s sales management systems;</li>
	<li>Submit weekly reports, accurate data and feedback in a timely manner as requested by management;</li>
	<li>Give feedback to management about prospective market and product development;</li>
	<li>Performing cashing duties efficiently; and</li>
	<li>Ensure that you are suitably attired during the execution of your function as per Company dress code.</li>
</ul>

What&rsquo;s in it for you?&nbsp; 
 
​Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;

<ul>
	<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference.&nbsp;</li>
	<li>Flexible working arrangements to suit different needs.&nbsp;</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents.&nbsp;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;</li>
	<li>A budget to spend on your own personal and/or professional development.&nbsp;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs.&nbsp;</li>
</ul>

&hellip; and more!&nbsp;

Apply now, and become a legend in the field.

We are looking for a driven individual, with killer sales skills, looking to boost&nbsp;their career within the Business environment.&nbsp;You will be...

Business Sales Executive - SME

See more. Do more. Be more.

We are looking for enthusiastic Telesales Agents&nbsp;to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed&hellip;

Sounds like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;</li>
	<li>Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;</li>
	<li>Have a strong command of verbal and written communication in the English&nbsp;language;</li>
	<li>Ready to work from a script but also flexible and creative while communicating with customers;</li>
	<li>Ability to learn about products and services and explain them to prospects;</li>
	<li>Work independently with or in a team to achieve monthly sales quota and facilitate future sales;</li>
	<li>Highly motivated and sales-driven with sales targets;</li>
	<li>Be flexible in working hours, including weekday evenings and weekends;</li>
	<li>Possess good problem-solving skills;</li>
	<li>Have good organisational skills;</li>
	<li>Ability to work with minimal supervision.&nbsp;</li>
</ul>

Does this sound like you?&nbsp;Here&rsquo;s how you can hit a few plus points for this position:

<ul>
	<li>Have a strong command of verbal and written communication in the Maltese language;</li>
	<li>Hold an MQF Level 2 certificate&nbsp;or higher.</li>
</ul>

Does this describe you? Here&#39;s a glimpse of what you will be doing in this role:

<ul>
	<li>Maintain profitable and productive relationships with customers by cross-selling or up-selling;</li>
	<li>Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO&rsquo;s premises;</li>
	<li>Respond to customer queries and sales leads follow up promptly and professionally;</li>
	<li>Perform online sales activities to achieve company sales objectives;</li>
	<li>Update customer database with contact details and interest information from prospective customers to be contacted;</li>
	<li>Maintain up-to-date knowledge about product information and promotions;</li>
	<li>Stay abreast with online marketing trends and competitors;</li>
	<li>Attend sales training and educational programs for professional development;</li>
	<li>Ask questions and build rapport to understand customer requirements and close sales;</li>
	<li>Process orders/agreements in an accurate manner;</li>
	<li>Schedule delivery of equipment and technician appointments when required;</li>
	<li>Handle grievances to preserve the company&rsquo;s reputation;</li>
	<li>Other duties as required by line management from time to time.</li>
</ul>

What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
	<li>Four weeks of paid birth leave for all non-birthing parents;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
	<li>A budget to spend on your own personal and/or professional development;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs;</li>
	<li>The opportunity to work from literally anywhere &ndash; being able to work from abroad;</li>
	<li>And more...</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now

See more. Do more. Be more.

We are looking for enthusiastic Telesales Agents&nbsp;to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in...

Telesales Agent

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market&nbsp;commission rates.&nbsp;

Be the first point of contact for our customers when they need product support on all four of GO&rsquo;s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;

Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.

Does this sound like you? &nbsp;Here&rsquo;s what you need to have to match our requirements:&nbsp;

<ul>
	<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;</li>
	<li>Good level of computer literacy in the use of standard office automation tools;</li>
	<li>Have a strong command of verbal and written communication in the English&nbsp;language;</li>
	<li>Excellent&nbsp;communication and interpersonal skills and be able to respond to customer queries, win customer&rsquo;s confidence and conduct sales;</li>
	<li>Strong customer-centric approach to service delivery;</li>
	<li>Sharp&nbsp;problem-solving skills;</li>
	<li>Strong team orientation;</li>
	<li>Ability to work with minimal supervision;</li>
	<li>Be enthusiastic, committed and possess a good work ethic;</li>
	<li>Have good organisational skills;</li>
	<li>Be customer-centric and eager to learn about new products and technologies;</li>
	<li>Have a pleasant, friendly, outgoing personality;</li>
	<li>Have a smart and neat appearance;</li>
	<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;</li>
	<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.</li>
</ul>

This is how you can hit a few more plus points for this position:

<ul>
	<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;</li>
	<li>Hold an MQF Level 2 certificate&nbsp;or higher;</li>
	<li>Possess a valid driving licence and have their own transport.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Offer second-level support on all of GO&rsquo;s platforms, devices and CPE, to end consumer &amp; business customers;</li>
	<li>Provide reports pertaining to returned/faulty devices as well as action taken;</li>
	<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back&nbsp;office,&nbsp;are dealt with in a satisfactory manner;</li>
	<li>Day-to-day handling of sales enquiries of the Company&#39;s products;</li>
	<li>Work to achieve and exceed sales targets for the range of GO&#39;s products and services in line with the Company&#39;s business plans and policies;</li>
	<li>Handle client accounts using the Company&#39;s POS, billing and customer care systems, dealing with cash and cheque receipts;</li>
	<li>Provide assistance and a level of technical support to customers over the counter and on the phone;</li>
	<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;</li>
	<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;</li>
	<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company&#39;s service levels;</li>
	<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company&#39;s mission and policies;</li>
	<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;</li>
	<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company&#39;s products and services;</li>
	<li>Market, promote and sell the Company&#39;s products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;</li>
</ul>

What&rsquo;s in it for you?&nbsp;Joining our team comes with a lot of benefits!

Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>Excellent commission reward scheme</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with...

Retail Advisor