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Frontline

Do you have flair for Sports and Movies?&nbsp;
We are currently on the lookout for a TV Operations Specialist to join our Video team. This dynamic individual will be responsible for the day-to-day coordination of Headend Operations to ensure Sports and Movie content is presented flawlessly to our customers.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:&nbsp;
<ul>
<li>Minimum MQF Level 5 qualification in a related field such as Telecommunications, IT, or Video Editing (or equivalent professional experience).</li>
<li>A sound knowledge of Sports and Movies.&nbsp;</li>
<li>Excellent verbal and written communication skills in both Maltese and English.&nbsp;</li>
<li>Have advanced computer literacy and be proficient in Microsoft Office.&nbsp;</li>
<li>Required to work on weekends.&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position:​&nbsp;
<ul>
<li>Experience in using Media Asset Management and Playout systems is considered as an asset.</li>
<li>Knowledge or familiarity in Video Editing or VoD processes</li>
</ul>
The chosen candidate will be expected to:&nbsp;
<ul>
<li>Produce and issue weekly rosters for TV NOC Technicians, TSN, and VoD QC duties, keeping them updated with changes in content, employee absences, and operational needs.</li>
<li>Maintain close coordination with the TV Content Team to ensure content is scheduled, prepared, and broadcast as intended.</li>
<li>Liaise with content providers for the delivery of content, from onboarding to incident reporting and escalations.</li>
<li>Lead and support TV NOC Technicians in daily operations, including TV and playout systems, live sports events, and VoD QC tasks.</li>
<li>Manage and optimize VoD workflows, troubleshoot issues with transcoding jobs and content sources, and suggest process improvements.</li>
<li>Support the Admin team in enhancing the VoD user interface by applying innovative solutions such as stripes, recommendation engines, and middleware integration.</li>
<li>Maintain updated documentation, change logs, SOPs, KPIs, and performance statistics.</li>
<li>Supervise Playout Operators during live feeds and recordings (approx. 20 hours per week during evenings and weekends).</li>
<li>Train, mentor, and coach Playout Operators, particularly during onboarding or operational changes.</li>
<li>Perform additional duties as required in line with business needs.</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to purchase your next mobile device;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more! 
We'll recruit as soon as we find our match. Don't think twice - apply now.

Do you have flair for Sports and Movies?&nbsp;
We are currently on the lookout for a TV Operations Specialist to join our Video team. This dynamic individual will be responsible for the day-to-day...

TV Operations Specialist

Rock your career! 
Are you organised, detail oriented, and have previous experience within a procurement or finance function?
We're looking for an individual to take on the exciting role of Procurement Specialist!
In this role, you will play a vital role in procuring high-quality and cost-efficient supplies for our organization whilst constantly creating and maintaining good relationships with stakeholders!
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>A minimum of 2 years previous experience in a procurement or finance related role;</li>
<li>Be computer literate;</li>
<li>Be an effective team player;</li>
<li>Be willing to learn and work under minimal supervision;</li>
<li>Excellent communication and interpersonal skills;</li>
<li>A flair for building relationships;</li>
<li>Be methodical and well organised;</li>
<li>Have a valid Driving Licence.&nbsp;&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>A qualification at minimum Diploma level in Administration, Finance, Business, or equivalent</li>
<li>Be in possession of an ECDL qualification</li>
<li>Previous experience with handling negotiations</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Handling the timely processing of all procurement requests;</li>
<li>Handling efficient delivery as required of any goods ordered including, but not limited to, processes within the customs;&nbsp;&nbsp;&nbsp;</li>
<li>Assisting in any other responsibilities and duties necessary to ensure the smooth and efficient functioning of the procurement section;</li>
<li>Communication with bidders and suppliers;</li>
<li>Taking a leading role in negotiations with suppliers ;</li>
<li>Coming up with innovative ways how to perform various tasks efficiently;&nbsp;</li>
<li>Keeping a close eye and assisting on cost saving measures within the company;&nbsp;</li>
<li>Assisting/driving the procurement process which will include the drawing up of RFQs, selection of the winning bidder, issuing of PO and following up until the payment process is finalised;</li>
<li>Handling of petty cash and processing of all related paper work;</li>
<li>The operation of any sub store as required for internal usage;</li>
<li>The proper storage of all recharge vouchers in way in which all these items are easily identifiable and kept in good condition;</li>
<li>Physical stock checks in various locations as required;&nbsp;&nbsp;&nbsp;</li>
<li>Carrying out any ad-hoc assignments as may be requested from time-to-time.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;&nbsp;
Benefit from working within a Hybrid organisation, enjoying a balance between working from the office or any other location of your preference
Flexible working arrangements to suit different needs&nbsp;&nbsp;
No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;&nbsp;
Four weeks paid birth-leave for all non-birthing parents&nbsp;&nbsp;
Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;&nbsp;
A budget to purchase your next mobile device&nbsp;&nbsp;
A budget to spend on your own personal and/or professional development&nbsp;&nbsp;
Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;&nbsp;
A budget dedicated to your children’s summer school costs
And more…&nbsp;&nbsp;&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now.

Rock your career! 
Are you organised, detail oriented, and have previous experience within a procurement or finance function?
We're looking for an individual to take on the exciting role of...

Procurement Specialist

Define the Future with us 
We're looking for a Sales Operations Manager to drive efficiency, performance, and growth across our enterprise sales function.&nbsp;
In this high-impact role, you’ll design and optimise sales processes, provide data-driven insights, and align operations with business goals. You’ll partner closely with leadership to shape strategy, empower sales teams, and deliver exceptional service to our customers. This is your chance to influence revenue growth, streamline operations, and be a key driver of success in a fast-paced, results-focused environment.
Does this sound like you? Here’s what you need to have to match our requirements: 
•	Minimum of 5 years’ experience leading a sales team, with a proven track record of delivering results, within the Telecom or IT Sector.
•	Diploma or Degree level qualification in either Sales, Management or a Technical Subject.&nbsp;
•	Skilled in drafting compelling sales proposals and delivering effective solutions to clients.
•	Full sales cycle expertise — from lead generation and prospecting to pipeline management and closing deals.
•	Ability to set performance goals, monitor progress, and implement improvement plans.
•	Excellent communication, analytical, problem-solving, and process optimisation skills.
•	Strong knowledge of telco products including VoIP, VoBB, wired and wireless complex networks, data services, and fibre optics.
•	Valid driving license required
Here’s how you can hit a few plus points for this position: 
•	In-depth understanding of cloud computing solutions (IaaS, PaaS, SaaS) and major providers (AWS, Azure, Google Cloud).
•	Familiarity with cybersecurity solutions, data centre implementations, and enterprise IT infrastructure.
•	Fluent in Maltese and English, both spoken and written
If this describes you then this is a glimpse of what you will be doing: 
•	Design, implement, and refine sales processes to enhance efficiency, effectiveness and improve sales team productivity&nbsp;
•	Provide actionable insights through sales forecasting, performance metrics, and trends.&nbsp;
•	Collaborate with leadership to develop and execute sales strategies.&nbsp;
•	Attend meetings with clients to recognise, negotiate and close sales deals&nbsp;
•	Align sales operations with business goals and market demands.&nbsp;
•	Grow the revenues and profitability of the enterprise division through the effective leadership and management of GO resources and the provision of world class service to the Enterprise division’s customers both internal and external&nbsp;
•	Train sales teams on the effective use of tools and platforms and Identify training and staff development requirements.&nbsp;
•	Act as a liaison between sales teams and other departments (e.g., marketing, finance).&nbsp;
•	Foster a culture of continuous improvement and innovation within the Enterprise Services Sales team.&nbsp;
•	Onboard and train sales team members on processes, tools, and strategies.&nbsp;
•	Provide ongoing support to address operational challenges.&nbsp;
•	Collaborate with management and finance teams to prepare sales budgets.&nbsp;
•	Conduct revenue forecasting to guide resource allocation and planning.&nbsp;
•	Actively administer the team cost centre, carry out accounting function duties and approve purchase orders.&nbsp;
•	Maintain detailed documentation on sales operations policies and procedures.&nbsp;
•	Be involved in the recruitment and retention of employees within the team.
•	Appraise employees and deal with internal employee grievances.&nbsp;
•	Motivate and give positive feedback, counselling, mentoring staff by assisting in evaluating performance, productivity and quality work, develop training proposals and instil self-discipline where and when required.&nbsp;
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
•	Flexible working arrangements to suit different needs&nbsp;
•	No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;
•	Four weeks paid birth-leave for all non-birthing parents&nbsp;
•	Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;
•	A budget to purchase your next mobile device
•	A budget to spend on your own personal and/or professional development&nbsp;
•	Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;
•	In-house canteen serving delicious breakfasts, meals and snacks&nbsp;
•	A budget dedicated to your children’s summer school costs&nbsp;
… and more!&nbsp;

Define the Future with us 
We're looking for a Sales Operations Manager to drive efficiency, performance, and growth across our enterprise sales function.&nbsp;
In this high-impact role, you’ll...

Sales Operations Manager

Roam with us.
Would you like to boost your technical skills and reach the next step in your career?&nbsp;
This Senior Field Service Technician position we are currently recruiting for might be just what you’re looking for. In this role, you will be operating, repairing and maintaining equipment and systems belonging to the TV &amp; Radio Networks. Problem solving skills, hands-on experience, and patience are key in order to succeed and be able to thrive in this role.&nbsp;

Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Technician level qualifications (Telecoms Technician and preferably Full Tech certificate) or relevant / equivalent experience in the field;&nbsp;</li>
<li>Rope Access Training (rope access, fall arrest and safety working at heights);&nbsp;</li>
<li>Electricity Installation, Alteration, Extension and Certification of Electrical Wirings and Fittings (Electrician Authorisation - A);</li>
<li>Sufficient technical knowledge to perform 1st level operations and maintenance on the TV &amp; Radio Networks equipment without supervision;&nbsp;</li>
<li>Technical problem solving and logical skills;&nbsp;</li>
<li>Good communication skills (verbal and written);&nbsp;</li>
<li>Good personal and interpersonal skills;&nbsp;</li>
<li>The ability to occasionally work after office hours and on-call roster duties;&nbsp;</li>
<li>A valid driving license – required to drive a Company car;&nbsp;</li>
</ul>

If this describes you, then this is a glimpse of what you'll be doing:&nbsp;
<ul>
<li>Attending to faults on the TV and radio networks in a timely manner and performing regular preventive maintenance on site;&nbsp;</li>
<li>Attending to mains power failures at all radio sites when required, using portable generators to ensure continuity of service beyond what the batteries can provide;&nbsp;</li>
<li>Performing adjustments, data gathering, reporting and reconfiguration activities at all radio sites as and when required;&nbsp;</li>
<li>Commissioning of new and relocated equipment after completion of the installation activity;&nbsp;</li>
<li>Work on the installation, relocation and optimisation of equipment;&nbsp;</li>
<li>Monitoring of the radio networks from the control room elsewhere when required. When on monitoring duty the Senior Field Service Technician is also to assist the Field Service Co-ordinator to coordinate activities at remote sites and provide remote assistance;&nbsp;</li>
<li>Supervision of sub-contractors on site when required;&nbsp;</li>
<li>Attendance at customer sites to assist in fault clarification and rectification.&nbsp;</li>
</ul>

What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta;&nbsp;</li>
</ul>

And more…

Roam with us.
Would you like to boost your technical skills and reach the next step in your career?&nbsp;
This Senior Field Service Technician position we are currently recruiting for might be just...

Senior Field Service Technician

Follow your vision, help us change the future. 
We're looking for an energetic and tech savvy individuals looking to boost their technical career and join our team as Field Service Technician.&nbsp;
This role entails operating, repairing and maintaining equipment and systems belonging to the TV &amp; Radio Networks. As long as you’re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment!&nbsp;

Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Post-secondary technical qualification ideally coupled with a proper grasp of radio and wireless technologies. On the job training will be provided.&nbsp;</li>
<li>Outgoing Personality.&nbsp;</li>
<li style="text-align:justify;">A valid driving license – required to drive a Company car.&nbsp;</li>
<li style="text-align:justify;">The ability to occasionally work after office hours and on-call roster duties.</li>
</ul>

This is how you can hit a few more plus points for this position:&nbsp;
<ul>
<li>Comfortable working at heights. Although prior experience in this aspect is desirable, it is to be noted that applicants will be given all due training and will be appropriately certified to work at heights.&nbsp;</li>
<li>Electricity Installation, Alteration, Extension and Certification of Electrical Wirings and Fittings (Electrician Authorisation - A).&nbsp;</li>
</ul>

If this describes you, here’s a glimpse of what you will be doing in this position: 
<ul>
<li style="text-align:justify;">To carry out and ensure appropriate Mobile and D-TV preventive maintenance as per defined procedures.&nbsp;</li>
<li style="text-align:justify;">To ensure that all maintenance documentation records are duly filled as per procedure.&nbsp;</li>
<li style="text-align:justify;">To carry out remedial maintenance work in a timely and efficient manner.&nbsp;</li>
<li style="text-align:justify;">To perform adjustments and reconfiguration activities at radio sites as per work orders and when required.&nbsp;</li>
<li style="text-align:justify;">To supervise and facilitate subcontractors in the execution of subcontracted duties.&nbsp;</li>
<li style="text-align:justify;">To Attend at Customer sites to assist in fault clarification and rectification.&nbsp;</li>
</ul>

What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li style="text-align:justify;">No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li style="text-align:justify;">Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li style="text-align:justify;">Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li style="text-align:justify;">A budget to spend on your own personal and/or professional development&nbsp;</li>
<li style="text-align:justify;">Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li style="text-align:justify;">A budget dedicated to your children’s summer school costs&nbsp;</li>
<li style="text-align:justify;">Generous relocation package as well as any assistance needed for your smooth transition to Malta&nbsp;</li>
</ul>
And more…

Follow your vision, help us change the future. 
We're looking for an energetic and tech savvy individuals looking to boost their technical career and join our team as Field Service...

Field Service Technician

More than a job…it’s an adventure in innovation
The NetDevOps role suits an enthusiastic and passionate professional, willing to learn and achieve extensive network knowledge with software development practices. The candidate is expected to modernize the network infrastructure and streamline the workflows through automation. If you’d like to develop your career in Networking and Automation, this is an excellent opportunity for you.
The NetDevOps candidate is expected to improve network reliability by automating network configuration and testing. This reduces errors and outages, leading to increased uptime and better service for users.
Your role will be to plan, implement and administer systems, management and troubleshooting of network infrastructure. You will document functional specifications and processes, propose improvements to current processes in relation to Systems and Network security matters. Besides the regular office-hours job you will also provide 24x7 Support on a roster on call basis and assist where necessary during planned night maintenance.
From resolving interoperability issues across platforms, to supporting the acquisition of hardware, you’ll put your hardware and software talents to good use.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A Degree in Engineering/ an IT related field or equivalent;</li>
<li>Good communication skills;</li>
<li>Be a strong team player;</li>
<li>Be fluent in spoken and written English</li>
<li>Be in possession of a valid driving license.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Knowledge of Networking principles and concepts</li>
<li>Knowledge of data center fabric solutions / Knowledge of Service Provider network infrastructure</li>
<li>Experience in any of the following is considered an asset, however training will be provided:</li>
<ul>
<li>Networking and networks security (LAN, WAN, IPSec VPN, Monitoring etc.); Cisco switches, routers and WiFi; Network Firewalls; NMS; Network Load Balancers; DNS</li>
<li>Network Automation in Python, Ansible, NETCONF, or RESTCONF</li>
<li>Knowledge of API and Object-Oriented principles</li>
<li>Experienced in troubleshooting via tools and scripts</li>
<li>Experience in working with Open-source software and libraries</li>
<li>Knowledge of Cisco ACI</li>
<li>CCNA / CCNP / DevNet Certification</li>
</ul>
</ul>
Does this describe you? Here's a glimpse of what you will be doing in this role:
<ul>
<li>Operate, manage and maintain the company’s networking equipment</li>
<li>Collect statistical data of the network to ensure the appropriate forecasting, dimensioning and sizing of the various Network elements so as to meet the demand for Service Provisioning as well as maintain the required Service Levels;</li>
<li>Develop network automation and telemetry capabilities, building the tools and solutions to enable data-driven decision making across the business</li>
<li>Automate routine tasks, to focus on more complex issues, improving overall network management.</li>
<li>Develop tools to provide greater visibility into network performance, helping to diagnose and troubleshoot issues more quickly.</li>
<li>Implement appropriate operational procedures in accordance with international norms and standards in order to ensure that system downtime is minimised and a high-level quality of service guaranteed</li>
<li>Provide on the job training when necessary</li>
<li>Assist and liaise with other sections in the design, the build and operation, of customers’ networks;</li>
<li>Revise and improve existing security infrastructure</li>
<li>Manage LINUX / WINDOWS systems</li>
<li>Manage relational databases and writing SQL queries.</li>
<li>Provide 3rd level support and liaise directly with third parties, including clients and suppliers for technical problem resolution on a 24x7 basis.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to purchase your next mobile device</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children’s summer school costs</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta</li>
<li>And more…</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now

More than a job…it’s an adventure in innovation
The NetDevOps role suits an enthusiastic and passionate professional, willing to learn and achieve extensive network knowledge with software...

Network DevOps Engineer (2 year contract)

Be where the world is going!
Are you a strategic sales leader with a passion for driving growth? We’re looking for a results-driven Enterprise Sales Manager to shape sales strategy, build strong client relationships, and lead a high-performing team.
In this role, you’ll expand our enterprise portfolio, close major deals, and optimize sales processes while mentoring your team to success. If you have a killer sales mindset, leadership skills, and a drive to exceed targets, this is your chance to make a big impact in a fast-paced environment.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum 3 years in sales, with a strong track record in Telco, Datacentres, and Cloud solutions.</li>
<li>Strong understanding of telco products (VoIP, VoBB, wired/wireless networks, data services, fibre optics).</li>
<li>Prior experience managing and motivating a high-performing sales team.&nbsp;</li>
<li>Proven ability to develop and execute sales strategies aligned with business goals.</li>
<li>Experience in lead generation, prospecting, and pipeline management.</li>
<li>Demonstrated skills in negotiating and closing large, complex deals with enterprise clients.</li>
<li>Excellent presentation and communication skills for product demos, proposals, and pitches.</li>
<li>Strong analytical skills for market analysis, competitor research, and sales forecasting.</li>
<li>Ability to interpret KPIs and sales data to drive decision-making and optimize performance.</li>
<li>Up-to-date knowledge of telecom, financial, public sector, and datacentre industries, including trends, new technologies, and competitive landscape.</li>
<li>Excellent mentoring, coaching, and team-building skills.</li>
<li>Ability to set performance goals, monitor progress, and implement improvement plans.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Familiarity in Cloud Computing (IaaS, PaaS, SaaS)</li>
<li>Familiarity with Cybersecurity, Datacentres, and Enterprise IT.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Develop and implement sales strategies based on industry trends, customer needs, and market opportunities.</li>
<li>Works closely with senior leadership to set revenue targets, sales forecasts, and growth objectives.</li>
<li>Oversee and maximize the company’s revenue streams by aligning pricing, product positioning, and sales efforts with strategic business goals.</li>
<li>Oversee and refine sales processes to improve efficiency, team productivity, and customer acquisition.</li>
<li>Build and nurture strong relationships with key decision-makers to establish trust and facilitate deal closure.</li>
<li>Lead and support major deal negotiations, particularly for high-value or complex contracts.</li>
<li>Understand customer pain points and ensure the company’s solutions are meeting market demands.&nbsp;</li>
<li>Works with technical, legal and account management team to ensure smooth deal execution and post-sale transition.</li>
<li>Set performance goals for the sales team and track individual and team progress against key performance indicators (KPIs).</li>
<li>Report on key metrics, including revenue performance, sales pipeline health, and team progress to management.</li>
<li>Analyse and adopt best practices to continuously improve sales performance and team efficiency.</li>
<li>Stay updated on industry trends, competitor offerings, and emerging technologies to maintain a competitive edge.</li>
<li>Enhance brand positioning and market awareness to attract new customers and retain existing ones.</li>
<li>Build and manage strategic partnerships, joint ventures, and alliances to expand the company’s reach and capabilities.</li>
<li>Lead and mentor the sales team, ensuring high performance and continuous professional development.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference.</li>
<li>Flexible working arrangements to suit different needs.&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad&nbsp;</li>
</ul>
… and more!
We'll recruit as soon as we find our match. Don't think twice - apply now!

Be where the world is going!
Are you a strategic sales leader with a passion for driving growth? We’re looking for a results-driven Enterprise Sales Manager to shape sales strategy, build strong...

Enterprise Sales Manager

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>

Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>

​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...

Customer Care Agents

Join the adventure.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market commission rates.&nbsp;&nbsp;
Be the first point of contact for our customers when they need product support on all four of GO’s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;&nbsp;
Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements: &nbsp;&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Good level of computer literacy in the use of standard office automation tools;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales;&nbsp;</li>
<li>Strong customer-centric approach to service delivery;&nbsp;</li>
<li>Sharp problem-solving skills;&nbsp;</li>
<li>Strong team orientation;&nbsp;</li>
<li>Ability to work with minimal supervision;&nbsp;</li>
<li>Be enthusiastic, committed and possess a good work ethic;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Be customer-centric and eager to learn about new products and technologies;&nbsp;</li>
<li>Have a pleasant, friendly, outgoing personality;&nbsp;</li>
<li>Have a smart and neat appearance;&nbsp;</li>
<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;&nbsp;</li>
<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position:&nbsp;&nbsp;
<ul>
<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher;&nbsp;</li>
<li>Possess a valid driving licence and have their own transport.&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:&nbsp;&nbsp;
<ul>
<li>Offer second-level support on all of GO’s platforms, devices and CPE, to end consumer &amp; business customers;&nbsp;</li>
<li>Provide reports pertaining to returned/faulty devices as well as action taken;&nbsp;</li>
<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back office, are dealt with in a satisfactory manner;&nbsp;</li>
<li>Day-to-day handling of sales enquiries of the Company's products;&nbsp;</li>
<li>Work to achieve and exceed sales targets for the range of GO's products and services in line with the Company's business plans and policies;&nbsp;</li>
<li>Handle client accounts using the Company's POS, billing and customer care systems, dealing with cash and cheque receipts;&nbsp;</li>
<li>Provide assistance and a level of technical support to customers over the counter and on the phone;&nbsp;</li>
<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;&nbsp;</li>
<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;&nbsp;</li>
<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company's service levels;&nbsp;</li>
<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company's mission and policies;&nbsp;</li>
<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;&nbsp;</li>
<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company's products and services;&nbsp;</li>
<li>Market, promote and sell the Company's products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;&nbsp;</li>
</ul>
What’s in it for you? Joining our team comes with a lot of benefits!&nbsp;
Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
...and more!
We'll recruit as soon as we find our match. Don't think twice - apply now.

Join the adventure.&nbsp;
Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded...