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Frontline

Put your ability to work!

We&rsquo;re looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible. &nbsp;&nbsp;

The role of call centre agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and resolving service or technical issues.

Having a calm, friendly approach is very important. We will then teach you everything else you need to know to succeed in this position, not to mention that you will also get to know a great team who will support you day in, day out.

&nbsp;

Does this sound interesting to you? Here&rsquo;s what you must have to match our requirements:

<ul>
	<li>Strong command of verbal and written communication in the English and Maltese language;</li>
	<li>Technical knowledge and/or experience as a major skillset;</li>
	<li>Ability to think on your feet and meet customers at their level;</li>
	<li>Proficient in but not only MS computer applications;</li>
	<li>Ability to multi task effectively and handle stressful situations appropriately;</li>
	<li>Excellent data entry and typing skills.</li>
</ul>

This is a full-time position (40 hour/week) Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required.&nbsp;

&nbsp;

​Does this sound like you?&nbsp;Here&rsquo;s how you can hit a few plus points for this position:

<ul>
	<li>Ability to add personality to interactions: Be conversational &ndash; yet professional;</li>
	<li>Superior listening skills and knowledge of customer service practices and principles;</li>
	<li>1 year of experience in a contact centre environment.</li>
</ul>

&nbsp;

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Provide an excellent standard of service of but not only product and service information on telephony, online, e-mail and any other support channel, to ensure that customers&rsquo; expectations are met and exceeded;</li>
	<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;</li>
	<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;</li>
	<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;</li>
	<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;</li>
	<li>Regularly meet targets set by line management;</li>
	<li>Corresponding with customers or enquirers via telephony, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;</li>
	<li>Alert the line management of trends in customer interactions;</li>
	<li>Be prepared to undergo further training to keep abreast with customers&rsquo; needs;</li>
	<li>Process sales orders and agreements;&nbsp;</li>
	<li>Other duties as assigned.</li>
</ul>

&nbsp;

​What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
	<li>A budget to spend on your own personal and/or professional development;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs;</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match.&nbsp; Don&#39;t think twice - apply now!

Put your ability to work!

We&rsquo;re looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more...

Customer Care Agents - Technical Support

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market&nbsp;commission rates.&nbsp;

Be the first point of contact for our customers when they need product support on all four of GO&rsquo;s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&nbsp;

Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.

Does this sound like you? &nbsp;Here&rsquo;s what you need to have to match our requirements:&nbsp;

<ul>
	<li>Prior experience working in a front-facing environment would be an asset;</li>
	<li>Good level of computer literacy in the use of standard office automation tools;</li>
	<li>Excellent&nbsp;communication and interpersonal skills and be able to respond to customer queries, win customer&rsquo;s confidence and conduct sales;</li>
	<li>Strong customer-centric approach to service delivery;</li>
	<li>Sharp&nbsp;problem-solving skills;</li>
	<li>Strong team orientation;</li>
	<li>Ability to work with minimal supervision;</li>
	<li>Be enthusiastic, committed and possess a good work ethic;</li>
	<li>Have good organisational skills;</li>
	<li>Be customer-centric and eager to learn about new products and technologies;</li>
	<li>Have a pleasant, friendly, outgoing personality;</li>
	<li>Have a smart and neat appearance;</li>
	<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;</li>
	<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift;</li>
	<li>Be fluent in written and spoken English;</li>
	<li>Possess a valid driving licence and have their own transport.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Offer second-level support on all of GO&rsquo;s platforms, devices and CPE, to end consumer &amp; business customers;</li>
	<li>Provide reports pertaining to returned/faulty devices as well as action taken;</li>
	<li>Ensure that all matters and devices originating from/to Retail channel in coordination with Service Centre back&nbsp;office,&nbsp;are dealt with in a satisfactory manner;</li>
	<li>Day-to-day handling of sales enquiries of the Company&#39;s products;</li>
	<li>Work to achieve and exceed sales targets for the range of GO&#39;s products and services in line with the Company&#39;s business plans and policies;</li>
	<li>Handle client accounts using the Company&#39;s POS, billing and customer care systems, dealing with cash and cheque receipts;</li>
	<li>Provide assistance and a level of technical support to customers over the counter and on the phone;</li>
	<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;</li>
	<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;</li>
	<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company&#39;s service levels;</li>
	<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company&#39;s mission and policies;</li>
	<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offering of the Company;</li>
	<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company&#39;s products and services;</li>
	<li>Market, promote and sell the Company&#39;s products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;</li>
</ul>

What&rsquo;s in it for you?&nbsp;Joining our team comes with a lot of benefits!

Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>Excellent commission reward scheme</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.

Join the adventure.

Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with...

Retail Advisor

Let&rsquo;s shape the future of ICT Support together. 

Are you looking for an exciting opportunity to join our Business team as an ICT Support Executive? We&#39;re looking for an enthusiastic individual who is passionate about delivering exceptional customer service and managing cutting-edge technology solutions. In this role, you&#39;ll will deal directly with customer requests through various channels to ensure that customers&rsquo; expectations are met and exceeded while fully managing their technology solutions from the design phase to after-sales support.

&nbsp;

Does this sound interesting to you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>Have at least 2 years of experience in a customer-facing environment within a Telecommunications or IT environment;</li>
	<li>Ability to prioritise in difficult situations;</li>
	<li>Hold an ICT Diploma or Equivalent;</li>
	<li>Have excellent troubleshooting skills;</li>
	<li>Be self-driven, and results-oriented, with excellent analytical skills;</li>
	<li>Have excellent communications skills, both verbal and written (Maltese and English); and</li>
	<li>Have a valid driving license and the ability to drive.</li>
</ul>

&nbsp;

This is how you can hit a few more plus points for this position:

<ul>
	<li>Have working experience with configuration and troubleshooting on IP and Internet-related technologies, such as
	<ul style="list-style-type:circle;">
		<li>Switching and routing</li>
		<li>Metro Ethernet services</li>
		<li>SIP/VOIP</li>
		<li>IP security</li>
		<li>Hosting services such as email, DNS and web services</li>
		<li>Windows/Linux Administration</li>
	</ul>
	</li>
	<li>Experience in development environment and/or Java and/or XML WEB Services;</li>
	<li>Be proficient in IP networking technologies;</li>
	<li>Hold a Cisco CCNA certification or equivalent.</li>
</ul>

&nbsp;

If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:

<ul>
	<li>Deal directly with customer requests related to the department;</li>
	<li>Provide an excellent standard of service through in-person, telephone, online and e-mail support and ensure that customers&rsquo; expectations are met and exceeded;</li>
	<li>Fully manage GO&rsquo;s customers&rsquo; technology solutions from the design phase to after-sales support according to the specified Service Level Agreements;</li>
	<li>Provide operational support, preventive maintenance, security, capacity planning, traffic engineering, systems documentation, incident response, performance analysis,&nbsp;&amp; pre-sales activities&nbsp;&amp; client equipment monitoring;</li>
	<li>Liaison with the Business Sales team to understand customer networking applications and requirements;</li>
	<li>Assisting sales initiatives for the business including but not limited to pre-sales consultancy;</li>
	<li>Issue bill of materials for works as required by clients/bids/tenders;</li>
	<li>Design, Implement and Support systems including Call Centre, CTI and Unified communications;</li>
	<li>Design, implement and support, troubleshooting, and performance tune&nbsp;networking solutions based on technologies, such as VPN, high-availability IP setups, Intrusion Prevention/ Detection Systems, security, VOIP, Wired technologies and Wireless systems;</li>
	<li>Act as the liaison between the company and certified vendors to research and recommend enhanced technology and experience solutions;</li>
	<li>Develop processes and standards to govern the engineering and implementation of these IP networking services;</li>
	<li>Prepare system specifications to support upgrades to the system(s), and ensure proper integration including the preparation of a lab setup/demo for the client;</li>
	<li>Develop appropriate test and operating procedures for quality assurance of the delivered IP and Broadband Services;</li>
	<li>Support of networking solutions based on state-of-the-art technologies, such as VPN, high-availability IP setups, Intrusion Detection Systems, security, VOIP, Gigabit Ethernet and WIFI systems;</li>
	<li>Coordinate between different departments/divisions to provide the best level of service to our clients;</li>
	<li>Coordinate upgrade and installation schedules with clients and the internal sales team and act as project lead with regard to costs, design, implementation, training and post-implementation support;</li>
	<li>Stay abreast with new technologies within the industry, and evaluate the applicability of those technologies within the client environment;</li>
	<li>Maintain active vendor certifications;</li>
	<li>Post necessitates self-training initiatives and other training both locally and abroad; and&nbsp;</li>
	<li>Post may require on-call duties and out-of-office hours support.</li>
</ul>

&nbsp;

What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
	<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs.</li>
</ul>

&hellip; and more!&nbsp;

Let&rsquo;s shape the future of ICT Support together. 

Are you looking for an exciting opportunity to join our Business team as an ICT Support Executive? We&#39;re looking for an enthusiastic...

ICT Support Executive

Bring your skills to life!

We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated to going above and beyond for our customers day in and day out.

As our Technician, you will be working directly on the front-line, interacting daily with our customers to ensure they have all of their services working smoothly. You will be provided with all the necessary tools, including a mobile device, a laptop, and a company van to be able to perform your duties at your utmost. After the training period, you will mostly be working on your own however there&rsquo;s a great team spirit and if you need assistance, your colleagues will be just a phone call away.

Kindness, patience, and charisma go a long way when you&rsquo;re dealing with people. Therefore we do expect that you have these attributes to be able to thrive in this position. As for the rest, we will teach you everything else you need to know. So as long as you&rsquo;re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment. It will be your first step into the fascinating world of Technology that will lead you to an exciting future.

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>A good level of computer literacy;</li>
	<li>A valid driving license to be able to drive a company vehicle;</li>
	<li>Fluency in written and spoken English;</li>
	<li>Willingness to work outside &amp; at heights.&nbsp;</li>
</ul>

This is how you can hit a few more plus points for this position:

<ul>
	<li>Have some experience working in a similar role;</li>
	<li>Be able to work with minimal supervision;</li>
	<li>Experience technologies used in Telecommunications such as fiber optic, telephony and TV technologies such as PSTN, ISDN, IPTV, &amp; DTTV.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Rectifying faults and solving problems at our customers&rsquo; homes</li>
	<li>Installing GO services in various premises</li>
	<li>Jumpering of services in cabinets, exchanges, and test-rooms;</li>
	<li>Maintenance of distribution points, drops, &amp;&nbsp;test-room frames;</li>
	<li>Opening of manholes;</li>
	<li>Working at heights on ladders and cherry pickers;</li>
	<li>Driving a cherry picker when required;</li>
	<li>Stocking outdoor cabinets with pre-wires;</li>
	<li>Ordering stock;</li>
	<li>Working in all test-rooms and RSS whenever is required;</li>
	<li>Using GO systems to provision, rectify faults, update records and stock.</li>
	<li>Ensuring optimal customer service;</li>
	<li>Work continuation and overtime when needed;</li>
	<li>Work on-call schedules;</li>
</ul>

What&rsquo;s in it for you?&nbsp;

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
	<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
	<li>Therapy&nbsp;sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;&nbsp;&nbsp;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.

Bring your skills to life!

We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is...

Telecom Technician