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Frontline

Tired of working “inside the box”? Come join us!
As our Marketing Communications Specialist, you will be a member of the Marketing Team, supporting the planning, coordination, and execution of multi-channel marketing campaigns for both GO and Klikk. You will assist with media coordination, content development, brand consistency, and performance tracking to ensure campaigns are delivered effectively and aligned with business objectives.
Does this sound interesting to you? Here’s what you must have to match our requirements: &nbsp;
<ul>
<li>Advanced Diploma or Bachelor’s Degree in Marketing, Communications, Business Administration or similar;</li>
<li>A minimum of 1 year experience working in a related field.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Support the Marketing, Digital, Product, and Channel teams in preparing campaign briefs with clear objectives based on audience insights.</li>
<li>Assist in ensuring all communications follow the brand tone of voice and visual guidelines.</li>
<li>Help coordinate campaign rollout across traditional media channels, in-store touchpoints, social media, and promotional events.</li>
<li>Assist in media planning and buying activities, including research of channels, gathering competitive data, and preparing proposals for approval.</li>
<li>Monitor media and campaign performance, compiling reports and insights to support optimisation decisions.</li>
<li>Stay updated on marketing trends, audience behaviour, and new digital opportunities to support team recommendations.</li>
<li>Track campaign budgets and assist with invoice processing, spend reporting, and budget files.</li>
<li>Collaborate with designers, content creators, and external partners to ensure smooth delivery of assets and campaign materials.</li>
<li>Assist with product and promotional campaigns including scriptwriting input, content direction, and storytelling support.</li>
<li>Help translate marketing strategies into clear and engaging content across web, social, and retail channels.</li>
<li>Assist in the planning and coordination of marketing events, including logistics, merchandise sourcing, and on-site setup support.&nbsp;</li>
<li>Liaise with vendors and suppliers to request quotations, negotiate options where possible, and ensure timely delivery of marketing materials.</li>
<li>Contribute to internal and external report preparation, competitor monitoring, and general campaign administration.</li>
<li>Help coordinate digital campaigns, product ads, and offer updates across Meta, Google, and web placements.</li>
<li>Support eCommerce and in-store teams by updating product content, visuals, and feature messaging.</li>
<li>Prepare basic performance reports and help track KPIs for ongoing campaign optimisation</li>
<li>May perform additional related duties based on team and business needs.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: &nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to purchase your next mobile device;&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta</li>
</ul>
and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now.

Tired of working “inside the box”? Come join us!
As our Marketing Communications Specialist, you will be a member of the Marketing Team, supporting the planning, coordination, and execution of...

Marketing Communications Specialist

Shaping the Future Together
We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated to going above and beyond for our customers day in and day out.
As our Technician, you will be working directly on the front line, interacting daily with our customers to ensure they have all of their services working smoothly. You’ll be provided with all the necessary tools, including a mobile device, a laptop, and a company van, to perform your duties at your utmost. After the training period, you will mostly work independently; however, there’s a great team spirit, and if you need assistance, your colleagues will be just a phone call away.
Kindness, patience, and charisma go a long way when you’re dealing with people. Therefore, we expect you to bring these attributes to thrive in this position. As for the rest, we will teach you what you need to know. This position is a great opportunity to grow and develop yourself within a fast-paced, exciting technological environment.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A good level of computer literacy;</li>
<li>A valid driving license to operate a company vehicle;</li>
<li>Fluency in written and spoken English;</li>
<li>Willingness to work outdoors and at heights;</li>
<li>Strong communication and customer service skills;</li>
<li>A positive attitude and team spirit;</li>
<li>Willingness to learn and develop technical skills on the job.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working in a similar technical field;</li>
<li>Familiarity with Telecommunications technologies such as fiber optics, telephony, and IPTV;</li>
<li>The ability to work with minimal supervision;</li>
<li>Technical qualifications such as City and Guilds, CCNA, or similar;</li>
<li>Knowledge of electrical systems or networking;</li>
<li>A Wireman License or interest in obtaining one.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing:
<ul>
<li>Installing and maintaining GO services such as FTTH, IPTV, and Voice;</li>
<li>Rectifying faults and solving issues in customers' homes or business premises;</li>
<li>Jumpering and patching services in cabinets, MSANs, and test rooms;</li>
<li>Maintaining and upgrading network infrastructure, including distribution points and drops;</li>
<li>Working at heights and in open manholes or confined spaces as required;</li>
<li>Using GO systems to provision, update records, and manage stock;</li>
<li>Performing stock-related tasks such as ordering equipment and returning equipment;</li>
<li>Participating in on-call schedules, overtime, and work continuation as needed;</li>
<li>Supporting the deployment of new technologies such as energy management and home networking;</li>
<li>Assisting in the installation of network infrastructure, IoT devices, and structured cabling in homes and businesses;</li>
<li>Providing basic setup and installation of devices such as TVs, printers, and routers;</li>
<li>Adhering to health and safety protocols and assisting in ensuring best practices on the field.</li>
<li>Perform any other ad-hoc tasks as requested according to company needs.</li>
</ul>
What’s in it for you? 
<ul>
<li>Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
And more…&nbsp;&nbsp;

Shaping the Future Together
We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated...

Technician - 4P

Step into the adventure. 
Do you have a passion for gadgets and customer satisfaction? Join our Retail Team within our Commercial department as a Retail Advisor and see your efforts rewarded with above-market commission rates.
As a key point of contact for our customers, you’ll provide product support across all four of GO’s platforms, devices, and CPE, while also assisting with the day-to-day responsibilities of our retail outlets. In addition to our core products, our Retail Team also supports customers interested in home contents insurance and PV panels, giving you even more opportunities to guide customers toward solutions that best fit their needs.
Our Retail team values a customer-centric approach and is committed to offering the best possible support. A calm, friendly approach and a strong team-player attitude are essential and will help you thrive in this role.
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Good level of computer literacy in the use of standard office automation tools;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales;&nbsp;</li>
<li>Strong customer-centric approach to service delivery;&nbsp;</li>
<li>Sharp problem-solving skills;&nbsp;</li>
<li>Strong team orientation;&nbsp;</li>
<li>Ability to work with minimal supervision;&nbsp;</li>
<li>Be enthusiastic, committed and possess a good work ethic;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Be customer-centric and eager to learn about new products and technologies;&nbsp;</li>
<li>Have a pleasant, friendly, outgoing personality;&nbsp;</li>
<li>Have a smart and neat appearance;&nbsp;</li>
<li>Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;&nbsp;</li>
<li>Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position: 
<ul>
<li>Have a strong command of verbal and written communication in Maltese and/or Spanish;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher;&nbsp;</li>
<li>Possess a valid driving licence and have their own transport. </li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Offer second-level support on all of GO’s platforms, devices and CPE, to end consumer &amp; business customers;&nbsp;</li>
<li>Provide reports pertaining to returned/faulty devices as well as action taken;&nbsp;</li>
<li>Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back office, are dealt with in a satisfactory manner;&nbsp;</li>
<li>Day-to-day handling of sales enquiries of the Company's products;&nbsp;</li>
<li>Work to achieve and exceed sales targets for the range of GO's products and services in line with the Company's business plans and policies;&nbsp;</li>
<li>Handle client accounts using the Company's POS, billing and customer care systems, dealing with cash and cheque receipts;&nbsp;</li>
<li>Provide assistance and a level of technical support to customers over the counter and on the phone;&nbsp;</li>
<li>Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;&nbsp;</li>
<li>Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;&nbsp;</li>
<li>Ensure that all customer queries and complaints are attended to and resolved according to the Company's service levels;&nbsp;</li>
<li>Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company's mission and policies;&nbsp;</li>
<li>Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;&nbsp;</li>
<li>Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company's products and services;&nbsp;</li>
<li>Market, promote and sell the Company's products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time.</li>
</ul>
What’s in it for you? Joining our team comes with a lot of benefits! 
Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>Excellent commission reward scheme;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Four weeks paid birth leave for all non-birthing parents;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>...and more!</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now.

Step into the adventure. 
Do you have a passion for gadgets and customer satisfaction? Join our Retail Team within our Commercial department as a Retail Advisor and see your efforts rewarded with...

Retail Advisor

Trust your gut - Go for it! 
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO Business Team.&nbsp;
As our Business Relationship Executive, you will be responsible for driving customer satisfaction and revenue growth by managing, developing, and retaining SME customers. This role focuses on building long-term, value-driven relationships with small and medium-sized accounts, ensuring their requirements are met and exceeded, while identifying opportunities for new business and revenue streams. Being an effective team player, having a customer-centric approach and possessing great communication skills will help you be successful in this role.&nbsp;
Does this sound interesting to you? Here’s what you need to have to match our requirements: 
<ul>
<li>Have a minimum of 1-year of experience working in a sales role dealing with business customers.</li>
<li>Have good interpersonal and communication skills;&nbsp;</li>
<li>Good command of Maltese and English (both written &amp; verbal);&nbsp;</li>
<li>Focus on excellent customer care and be motivated by customer service; this motivation should be evident in the attitudes, values, behaviours and personality;&nbsp;</li>
<li>Have a good understanding of the fixed line, broadband, TV and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them; and&nbsp;</li>
<li>Possess a valid driving license.&nbsp;</li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>Be proficient in the use of standard Office Automation tools.&nbsp;</li>
<li>Previous experience in the telecommunications sector will be considered as an asset.&nbsp;</li>
</ul>
If this describes you, then this is a glimpse of what you will be doing: 
<ul>
<li>Manage a portfolio and provide support to small and medium-sized customers, ensuring sustained revenue growth and customer retention.</li>
<li>Maintain open communication channels through regular calls, meetings, and follow-ups to minimise churn and protect revenue.</li>
<li>Ensure customers’ requirements and expectations are met with exceptional service delivery and thorough follow-up.</li>
<li>Identify new business leads, including potential customers, additional services, and new revenue streams. Reach defined sales and retention targets while contributing to the overall market share of the Group.</li>
<li>Develop and present tailored proposals and presentations to SME customers.</li>
<li>Act as a liaison between SME customers, the Sales team, the Business Solutions Team, and other Group companies for proposals, projects, and service delivery.</li>
<li>Provide operational support to Sales and Business Solutions teams, including follow-ups on requests and proposals.</li>
<li>Contribute to the general improvement of the Retention Team’s efficiency and effectiveness, ensuring that all business opportunities are fully exploited.</li>
<li>Ensure adherence to all company policies, procedures, and confidentiality agreements.</li>
<li>Maintain a professional and presentable appearance while on duty.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference.&nbsp;</li>
<li>Flexible working arrangements to suit different needs.&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents.&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development.&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now.

Trust your gut - Go for it! 
Do you enjoy working within a team and achieving great results together? We are currently looking for a highly motivated and driven individual to join our GO Business...

Business Relationship Executive

Define the Future with us 
We're looking for a vibrant and energetic individual who is looking to boost his/her career within GO's Business Team in the role of Senior ICT Support Executive.&nbsp;
The role is key in delivering cutting-edge networking, VOIP, cloud, backup, and security solutions for enterprise customers. You’ll be working closely with our business clients, supporting them from the design phase through deployment, service level agreements, and ongoing support. 
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>2+ years’ customer-facing experience in Telecommunications/ICT with focus on Network &amp; Systems Administration.</li>
<li>Hold an ICT Certificate.</li>
<li>Strong IP networking skills (routing, switching, VPNs, firewalls, QoS).</li>
<li>Hands-on experience with enterprise networking, Windows/Linux, WAN, Data Centre, Colocation, and cloud platforms (Azure, AWS, GCP).</li>
<li>Knowledge of virtualization, hybrid setups, backup/disaster recovery, and cybersecurity solutions.</li>
<li>Strong troubleshooting/analytical skills.</li>
<li>A valid driving license. </li>
</ul>
Here’s how you can hit a few plus points for this position: 
<ul>
<li>Hold relevant industry certifications networking, cloud, virtualization, or storage/backup (e.g., Cisco CCNA/CCNP, Microsoft Azure Administrator, VMware VCP, Synology).</li>
<li>Excellent communication skills, both written and verbal in Maltese and English. </li>
</ul>
If this describes you then this is a glimpse of what you will be doing: 
<ul>
<li>Deal directly with customer requests related with the department;&nbsp;</li>
<li>Liaise with the Business Sales team to understand customer networking applications and requirements;&nbsp;</li>
<li>Assist in sales initiatives for the business including but not limited to pre-sales consultancy;&nbsp;</li>
<li>Issue bill of materials for works as required by clients/bids/tenders;&nbsp;</li>
<li>Design, implement and support, troubleshooting, performance tuning of converged Legacy and IP networking and Telephony solutions based on Cisco and Alcatel Lucent Office and Enterprise amongst others;&nbsp;</li>
<li>Design, implement and support complex Alcatel and other Legacy and/or IP based PABX systems including on-prem, hybrid, cloud, and Unified communications applications;&nbsp;</li>
<li>Design, implement and support of networking solutions based on state-of-the-art technologies, such as VPN, high-availability IP setups, and WIFI systems;&nbsp;</li>
<li>Design, implement, and support cloud solutions (Azure, AWS, GCP), including migration projects and hybrid environments.</li>
<li>Configure, manage, and support enterprise backup and disaster recovery solutions.</li>
<li>Support systems administration across Windows, Linux, and virtualized environments.</li>
<li>Design, implement, and support modern security solutions (firewalls, IDS/IPS, VPNs, endpoint security, access control).</li>
<li>Act as the liaison between the company and certified vendors to research and recommend enhanced technology and experience solutions;&nbsp;</li>
<li>Maintain active vendor certifications;&nbsp;</li>
<li>Develop processes and standards to govern the engineering and implementation of these IP networking services;&nbsp;</li>
<li>Prepare system specifications to support upgrades to the systems, ensure proper integration including the preparation of a lab setup/demo to client;&nbsp;</li>
<li>Develop appropriate test and operating procedures for quality assurance of the delivered IP and Broadband Services;&nbsp;</li>
<li>Coordinate between different departments/divisions to provide best level of service to our clients;&nbsp;</li>
<li>Coordinate upgrade and installation schedules with clients and the internal sales team and act as project lead with regard to costs, design, implementation, training and post implementation support; and&nbsp;</li>
<li>Stay up to date with emerging ICT, cloud, and networking technologies and evaluate their applicability for enterprise customers.	 </li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to purchase your next mobile device;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs.&nbsp;</li>
</ul>
… and more!

Define the Future with us 
We're looking for a vibrant and energetic individual who is looking to boost his/her career within GO's Business Team in the role of Senior ICT Support Executive.&nbsp;
The...

Senior ICT Support Executive

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and International Services Team.&nbsp;
As an International and Wholesale Specialist, you will be responsible for building and maintaining strong business relationships with international carriers and local operators to safeguard existing services, drive revenue from new service sales, and expand into new markets.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum of two years of experience technical pre-sales engineering experience within the Telecom, Wholesale Data or IT sector.&nbsp;</li>
<li>Demonstrates understanding of data networking concepts, including IP connectivity, routing, and basic network architecture.&nbsp;</li>
<li>Self-motivated, results-driven, and capable of working both independently and within a team.</li>
<li>Strong interpersonal and communication skills to negotiate effectively with clients as well as within the organisation.&nbsp;</li>
<li>Experience in drafting compelling sales proposals and delivering effective solutions.</li>
<li>Strong project management skills, with the ability to coordinate service delivery across multiple stakeholders.</li>
<li>A strong technical understanding of telecommunications services, networks, and industry trends, with a passion for staying up to date with innovations.</li>
<li>Highly proficient in Microsoft Office applications, particularly Excel at an advanced level</li>
<li>Ability to learn on the job and take on board new working concepts.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working with local and international networks, wholesale carrier operations, and the sale of telecom services and equipment, is preferred.</li>
<li>Experience with CRM and billing systems such as Cerillion, Salesforce, Monday, or similar platforms is preferred.</li>
<li>A bachelor’s degree in business, Engineering, Telecommunications, or a related field, is preferred.&nbsp;</li>
<li>Experience in drafting and vetting master services agreements, service level agreements and responding to questionnaires related to service offerings.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Actively identify and pursue new market opportunities, leveraging industry insights to develop innovative business strategies.</li>
<li>Act as the liaising point and interface between the wholesale customer and other sections within GO or other 3rd parties.</li>
<li>Generate and evaluate new leads, assess partner requests, and manage the full sales cycle from negotiation to closure.</li>
<li>Promote the company’s service portfolio, upselling solutions to existing customers based on technical and commercial requirements.</li>
<li>Represent the company at international conferences, trade events, exhibitions, and meetings to establish new business connections.</li>
<li>Formulate detailed technical proposals and solutions tailored to customer requirements, ensuring feasibility and cost-effectiveness.</li>
<li>Provide in-depth cost calculations and analyses to optimise service pricing while maintaining profitability.</li>
<li>Oversee the provisioning, commissioning, and integration of services, ensuring seamless implementation.</li>
<li>Maintain and update technical records in internal systems while ensuring accurate handover documentation for customers.</li>
<li>Monitor and ensure compliance with service level agreements, identifying performance gaps and raising claims where necessary.</li>
<li>Oversee billing reconciliation, payment statement vetting, and revenue assurance to ensure financial accuracy.</li>
<li>Support contract management, assisting with drafting amendments and new agreements.</li>
<li>Stay up to date with industry innovations, technological advancements, and market trends to align the company’s services with emerging opportunities.</li>
<li>Analyse market conditions, bid success rates, sales trends, and traffic data to propose product enhancements and pricing adjustments.</li>
<li>Generate reports, demand forecasts, and performance insights to support strategic decision-making.</li>
<li>Continuously refine operational workflows and procedures to improve efficiency and service delivery.</li>
<li>Assist in the development and execution of strategic plans aimed at expanding the international and wholesale business.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta.</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and...

International & Wholesale Sales Specialist

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>
​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...

Customer Care Agents

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed…&nbsp;
Sounds like you? Here’s what you need to have to match our requirements:&nbsp;
<ul>
<li>Possess a School Leaving Certificate or 1 year of experience in a similar role;&nbsp;</li>
<li>Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;&nbsp;</li>
<li>Have a strong command of verbal and written communication in the English language;&nbsp;</li>
<li>Ready to work from a script but also flexible and creative while communicating with customers;&nbsp;</li>
<li>Ability to learn about products and services and explain them to prospects;&nbsp;</li>
<li>Work independently with or in a team to achieve monthly sales quota and facilitate future sales;&nbsp;</li>
<li>Highly motivated and sales-driven with sales targets;&nbsp;</li>
<li>Be flexible in working hours, including weekday evenings and weekends;&nbsp;</li>
<li>Possess good problem-solving skills;&nbsp;</li>
<li>Have good organisational skills;&nbsp;</li>
<li>Ability to work with minimal supervision.&nbsp;&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position:&nbsp;
<ul>
<li>Have a strong command of verbal and written communication in the Maltese language;&nbsp;</li>
<li>Hold an MQF Level 2 certificate or higher.&nbsp;</li>
</ul>
Does this describe you? Here's a glimpse of what you will be doing in this role:&nbsp;
<ul>
<li>Maintain profitable and productive relationships with customers by cross-selling or up-selling;&nbsp;</li>
<li>Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO’s premises;&nbsp;</li>
<li>Respond to customer queries and sales leads follow up promptly and professionally;&nbsp;</li>
<li>Perform online sales activities to achieve company sales objectives;&nbsp;</li>
<li>Update customer database with contact details and interest information from prospective customers to be contacted;&nbsp;</li>
<li>Maintain up-to-date knowledge about product information and promotions;&nbsp;</li>
<li>Stay abreast with online marketing trends and competitors;&nbsp;</li>
<li>Attend sales training and educational programs for professional development;&nbsp;</li>
<li>Ask questions and build rapport to understand customer requirements and close sales;&nbsp;</li>
<li>Process orders/agreements in an accurate manner;&nbsp;</li>
<li>Schedule delivery of equipment and technician appointments when required;&nbsp;</li>
<li>Handle grievances to preserve the company’s reputation;&nbsp;</li>
<li>Other duties as required by line management from time to time.&nbsp;</li>
</ul>
What’s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>Excellent commission reward scheme;&nbsp;</li>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks of paid birth leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
</ul>
...and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now

See more. Do more. Be more.&nbsp;
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations...