Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Let the adventure begin.
As a Senior Commercial Support Services Officer, your role ensures smooth and efficient customer service experience by managing orders, data, and service changes while maintaining compliance with company policies. It serves as a key point of contact for customers, internal teams, and third parties, resolving issues promptly and supporting sales initiatives to enhance satisfaction and loyalty.

It would be essential for you to have:
<ul>
<li>Minimum two years’ experience in customer experience/processing environment.</li>
<li>Proficient in using Microsoft suite</li>
<li>Highly proficient in written and spoken Maltese and English</li>
</ul>

Here’s how you can hit a few plus points for this position:
<ul>
<li>Be an effective team player.</li>
<li>Keen interest in continuous self-development.</li>
<li>Be willing to learn.</li>
</ul>

If this describes you, then this is a glimpse of what you'll be required to do:
<ul>
<li>Carry out duties related to a smooth activation process, changes required to existing services, number portability, data inputting, employee and customer related data cleanliness.&nbsp;</li>
<li>Process GO Energy orders, from lead creation to installation, serve as an interface with GO teams, REWS, customers and other 3rd party entities.&nbsp;</li>
<li>Support Resellers in their day-to-day operations.&nbsp;&nbsp;</li>
<li>Manage and update the Master Address Database.  &nbsp;</li>
<li>Ensure compliance with internal policies and regulatory requirements across all customer service activities. &nbsp;</li>
<li>Manage tasks and case queues in Nitt/Salesforce, according to KPI’s assigned.  &nbsp;</li>
<li>Provide support in sales campaigns and initiatives.  &nbsp;</li>
<li>Handle and resolve escalated customer inquiries and complaints promptly and effectively.  &nbsp;</li>
<li>Ensure the delivery of exceptional customer service by adhering to company standards and protocols.  &nbsp;</li>
<li>Build and maintain strong relationships with key customers and employees to enhance customer satisfaction and loyalty.&nbsp;</li>
<li>May be assigned different duties in accordance with Group exigencies from time to time.  </li>
</ul>

What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
</ul>
And more!...&nbsp;

Let the adventure begin.
As a Senior Commercial Support Services Officer, your role ensures smooth and efficient customer service experience by managing orders, data, and service changes while...

Senior Commercial Support Services Officer

Dive into greatness! 
We're looking for a proactive leader who thrives on working with people, enjoys finding innovative solutions, and is passionate about delivering exceptional customer experiences.
In this role as Contact Centre Training and Quality Analyst, you will oversee Quality Assurance activities by assessing performance across all customer channels, sharing valuable feedback, and partnering with Team Leaders to drive improvements. You will also support recruitment efforts by participating in interviews and selection processes, as well as provide training and coaching to help team members succeed and grow.
Your efforts will have a direct impact on both customer satisfaction and the ongoing development of our people.
Does this sound interesting to you? Here's what you must have to match our requirements:
<ul>
<li>A minimum of 18 months experience in either an operational support role or a frontline customer support role;</li>
<li>Ability to train all skills and levels of contact Centre agents;</li>
<li>Strong proficiency in but not only Microsoft Office (intermediate Word and Excel);</li>
<li>Creative ability, writing proficiency and excellent interpersonal verbal and written communication skills;</li>
<li>Strongly abreast with all support services/channels, systems, processes and procedures;</li>
<li>Must be self-motivator and innovative self-starter with flexible in working hours;</li>
<li>Conversant with recruitment, interviewing and selection processes as well as acquainted with quality assurances processes;</li>
<li>Must adapt well to change and successfully set and adjust priorities as needed to work under time constraints and meet deadlines;</li>
<li>Proven ability to work effectively in a team environment as well as independently with minimal supervision;</li>
<li>Excellent communication and interpersonal skills, with the ability to provide constructive feedback and coaching;</li>
<li>Outstanding customer service skills and dedication to providing exceptional customer care;</li>
<li>Training and leadership experience in the industry;</li>
<li>Be willing to learn and attend further training to keep up with latest updates.</li>
</ul>
Expected Hours
This is a full of Work-time position with forty (40) hours a week. Occasional evening and weekend work may be required as job duties demand.
Does this sound like you? Here’s how you can hit a few plus points for this position:
<ul>
<li>MQF Level 4 standard of education and or equivalent</li>
<li>Technical Support, QA accreditation or equivalent experience</li>
<li>Knowledge of Quality Management Systems (QMS)</li>
<li>Firmly driven interest in training and in the QA analytics in customer support channels including social media channels;</li>
<li>Exceptional listening and analytical skills with sound technical background.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Establish, maintain quality assurance guidelines, standards, and procedures for the contact centre by effective evaluation of customer service interactions to ensure compliance with company policies and procedures;</li>
<li>Create training programmes and develop materials for new and existing contact centre agents, utilising AI tools where appropriate to support content development, personalisation, efficiency, and continuous quality improvement;</li>
<li>Produce training material and relevant support resources for new services or product launches, leveraging AI where possible to enhance speed of creation, knowledge accuracy, and ongoing updates;</li>
<li>&nbsp;Provide specialised support to the teams whilst remote and in office;</li>
<li>Conduct regular quality assurance assessments to identify areas for improvement and provide feedback and coaching to contact centre staff;</li>
<li>Develop and implement effective strategies and practices to reach optimal First Contact Resolution (FCR) to enhance customer satisfaction and improve overall service quality;</li>
<li>Collaborate with CC Management and Team Leaders to identify agent knowledge/skill gaps and ensure QA performance trends are supported by actionable data;</li>
<li>Coordinate with the People Team on recruitment including interviewing and lead selection process decisions ensuring they meet desired skills and competencies;</li>
<li>Manage stock of training consumables and ensure its proper usage;</li>
<li>Update, maintain CC staff data register;</li>
<li>Liaise with the marketing team, and become a liaison between the contact centre and marketing to provide specialised customer feedback to help support product launches and FAQs;</li>
<li>Create QA guidelines for the teams and ensure its upkeep;</li>
<li>Conduct specialised side-by-side coaching with agents that are new to ensure that what was learnt in the classroom, is followed through;</li>
<li>Provide specialised assistance and training to other contact centre teams including Reception, Processing and Multi-Channel;</li>
<li>Perform other duties as required by management.</li>
</ul>
What’s in it for you? 
Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Four weeks of paid leave for Pregnancy Loss, in line with the Company’s Pregnancy Loss policy.</li>
<li>Paid Pediatric First Aid Course for expecting parents.&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children’s summer school costs</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount… and more!</li>
</ul>

Dive into greatness! 
We're looking for a proactive leader who thrives on working with people, enjoys finding innovative solutions, and is passionate about delivering exceptional customer...

Contact Centre Training and Quality Analyst

Be the hands behind smarter, safer systems.
We are on the lookout for an ELV Technician to play a hands-on role in keeping our systems up and running smoothly across GO premises. You’ll be working on everything from security and fire detection to access control and CCTV—making sure all systems are installed properly, maintained well, and quickly fixed when something goes wrong.
This role is all about reliability and attention to detail. You’ll help ensure our systems are not only working as they should, but also meeting health and safety standards. In doing so, you’ll play a key part in keeping our people, sites, and operations safe and efficient every day.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum 2 years’ experience working with ELV systems.&nbsp;</li>
<li>Hands-on experience in installing, maintaining, and troubleshooting CCTV, fire detection, and access control systems.&nbsp;</li>
<li>Strong knowledge of ELV systems and related technologies.</li>
<li>Ability to interpret wiring diagrams, schematics, and technical manuals.&nbsp;</li>
<li>Familiarity with safety standards and regulations related to ELV systems.&nbsp;</li>
<li>Strong problem solving skills to be able to resolve technical faults effectively.</li>
<li>Valid driving licence.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Diploma (MQF Level 4) in Electrical / Electronics / ICT or equivalent.&nbsp;</li>
<li>Certification or training in ELV systems (CCTV, fire detection, access control) will be considered an asset.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Install, configure, and maintain ELV systems, including CCTV, fire alarms, access control, and security systems.&nbsp;</li>
<li>Conduct routine preventive maintenance checks on ELV installations and equipment.&nbsp;</li>
<li>Diagnose and resolve faults or malfunctions in ELV systems in a timely manner.&nbsp;</li>
<li>Assist in surveying facilities to ensure ELV systems are compliant with safety and regulatory requirements.&nbsp;</li>
<li>Supervise contractors during ELV installations and maintenance, ensuring compliance with internal standards and health and safety procedures.&nbsp;</li>
<li>Maintain accurate documentation of system configurations, maintenance activities, and incidents.&nbsp;</li>
<li>Respond to emergency call-outs as part of the on-call roster.&nbsp;</li>
<li>Coordinate with the Facilities Manager and other technicians to support overall facilities maintenance.&nbsp;</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid Family Nurturing Leave for all second parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Mental wellbeing support in partnership with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs</li>
</ul>
… and more

Be the hands behind smarter, safer systems.
We are on the lookout for an ELV Technician to play a hands-on role in keeping our systems up and running smoothly across GO premises. You’ll be working on...

ELV Technician

Dream bigger. Do bigger.
We are looking for an Applications Specialist who will be responsible for ensuring the reliability, configuration, and continuous improvement of assigned business applications which can either include BSS or OSS.&nbsp;
In this role, you will be the go-to person for assigned systems, contributing to system roadmaps, managing configurations, and ensuring effective support and troubleshooting.&nbsp;&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum 1-2 years’ experience supporting applications or similar roles.&nbsp;</li>
<li>Experience with system configuration, and vendor collaboration.&nbsp;</li>
<li>Experience supporting UAT, deployment, and troubleshooting complex issues.&nbsp;</li>
<li>Experience using AI tools for tasks such as troubleshooting, research and documentation.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Familiarity working with one or more business or operations support systems like ERP, CRM, WFM, Network inventories or other similar systems.&nbsp;</li>
<li>Awareness about scripting tools and automation for deployment processes (desirable).&nbsp;</li>
<li>Familiarity with SQL databases to query and manipulate data.&nbsp;</li>
<li>Knowledge of ITIL practices for incident, problem, and change management.&nbsp;</li>
<li>Analytical Thinking – ability to break down complex issues into manageable solutions.&nbsp;</li>
<li>Collaboration – effective teamwork with suppliers, developers, and cross-functional teams.&nbsp;</li>
<li>Communication Skills – ability to clearly document, present, and explain technical solutions.&nbsp;</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Serve as the primary point of contact for queries and issues related to the assigned systems.&nbsp;</li>
<li>Contribute to maintaining the system roadmap, managing open issues and prioritising them with suppliers, developers, and product owners.&nbsp;</li>
<li>Participate in the procurement, integration, upgrade and major configuration of the assigned systems.&nbsp;</li>
<li>Configure systems in line with upcoming product offerings and business requirements and collaborate with UAT team to ensure changes to the systems are tested and safe for deployment.&nbsp;</li>
<li>Create deployment procedures and scripts to ensure reliable release into live environments.&nbsp;</li>
<li>Peer review and validate changes implemented by other System Specialists.&nbsp;</li>
<li>Maintain comprehensive documentation of system configurations and changes.&nbsp;</li>
<li>Propose and implement solutions or improvements to the assigned systems.&nbsp;</li>
<li>Act as second- and third-line support for escalated system issues, assisting in troubleshooting and resolution.&nbsp;</li>
<li>Stay up to date with system updates and industry trends to recommend improvements.&nbsp;</li>
<li>Help the line manager to manage budgets associated with the assigned systems.&nbsp;</li>
<li>Undertake any other related tasks as directed by superiors.&nbsp;</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
We believe in empowering our team with more than just a job — here’s what’s in it for you:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to spend on your own personal wellbeing and/or professional development;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;</li>
<li>A budget to purchase your next mobile device;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;</li>
</ul>
&nbsp;And more!...
We'll recruit as soon as we find our match. Don't think twice - apply now!&nbsp;

Dream bigger. Do bigger.
We are looking for an Applications Specialist who will be responsible for ensuring the reliability, configuration, and continuous improvement of assigned business...

Application Specialist

Define the Future with us
We're looking for enthusiastic and customer-focused individuals who enjoy connecting with people. Our Contact Centre team is committed to putting customers first, delivering exceptional service, and creating positive experiences with every interaction.
In the role of Customer Care Agent, you will serve as a key contact for customers during important moments. You will communicate across multiple channels, offer guidance, address enquiries, and assist in resolving service and technical concerns.
Expected Hours of Work: This is a part-time position, minimum of 20 hours per week. Candidates must be available Monday to Sunday, anytime between 08:00 to 14:00.&nbsp;
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.</li>
</ul>
​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
</ul>
And more… 
We'll recruit as soon as we find our match. Don't think twice - apply now!

Define the Future with us
We're looking for enthusiastic and customer-focused individuals who enjoy connecting with people. Our Contact Centre team is committed to putting customers first, delivering...

Customer Care Agents (Part Time)

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who can build genuine connections with different customers. Our Contact Centre team is driven by a customer-first mindset and is committed to delivering exceptional support, ensuring every customer receives the best possible experience.
As a Customer Care Agent, you will play a pivotal role at GO. You will often be the first point of contact for customers when they need assistance the most. Your mission will be to engage with customers across various channels, providing information about our products and services, addressing queries, and resolving both service-related and technical issues with professionalism and care.
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>
​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
</ul>
And more…&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who can build genuine connections with different customers. Our Contact Centre team is driven by a...

Customer Care Agents

Connect. Build. Deliver.
Play a key role in shaping the future of connectivity as an Assistant Fixed Networks Specialist. In this position, you will support the planning, coordination, and delivery of major network infrastructure projects, including FTTH deployments, third-party initiatives, and large-scale network build programmes.
Working closely with internal teams, contractors, and stakeholders, you will contribute to every stage of the project lifecycle—from solution design and planning through to implementation, certification, and final documentation. This is an excellent opportunity to gain hands-on experience in a dynamic telecommunications environment while helping to ensure projects are delivered on time, within scope, and to the highest quality standards.
You will also support continuous improvement initiatives, helping to enhance operational efficiency, strengthen team performance, and drive successful project outcomes that make a lasting impact on the organisation's network infrastructure.
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Minimum Diploma level qualification in a related technical field.&nbsp;</li>
<li>Must possess a valid driving licence, preferably issued by the Maltese Government.&nbsp;</li>
<li>Strong proficiency in English, both written and verbal.</li>
<li>Strong leadership, negotiation, and communication skills.</li>
</ul>
This is how you can hit a few more plus points for this position: 
<ul>
<li>At least 3 years in project management or construction, with 1 year specifically in fibre networks</li>
<li>Proficiency in project management software (e.g., Monday.com and FAP), CAD, PNI and LNI systems, and other network infrastructure and testing tools.</li>
<li>Candidates with previous experience in CCTV, ELV systems, low-current systems, or related design works will be given preference.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position: 
<ul>
<li>Manage projects within the Fixed Networks Department, including liaising with stakeholders, designing cost-effective solutions, and obtaining project approvals.</li>
<li>Coordinate with Contractors or Field Technicians to resolve implementation challenges promptly.</li>
<li>Ensure adherence to project schedules and take corrective actions when necessary.</li>
<li>Certify completed works and update project data accurately.</li>
<li>Communicate task statuses as per the communication plan.</li>
<li>Contribute to achieving team KPIs and train team members in Fixed Access best practices.</li>
<li>Adherence to company policies and procedures (e.g. health &amp; safety, PPE).</li>
<li>May require participation in an on-call roster</li>
<li>Contribute to the commercial success of the Group by adopting a customer-focused and sales-oriented approach, regardless of core duties. This includes identifying sales opportunities, promoting GO services where appropriate, and supporting commercial initiatives across the organisation.</li>
<li>Provide professional support, within the scope of the role, to other entities fully or partially owned by GO plc, in line with the Group’s commitment to collaboration and shared success.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation&nbsp;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Connect. Build. Deliver.
Play a key role in shaping the future of connectivity as an Assistant Fixed Networks Specialist. In this position, you will support the planning, coordination, and delivery...

Assistant Fixed Networks Specialist

Dive into greatness! 
We're looking for an awesome, energetic and tech savvy individual looking to boost their technical career and join our team as Technician!&nbsp;
The role's purpose is to ensure the proper operation of the outside plant assets deployed by the company. Excellent problem solving skills and an eye for detail are two very important skills needed in order to thrive in this role. As long as you’re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment!&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Ability to approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.&nbsp;</li>
<li>Possess fault identification and rectification skills.&nbsp;</li>
<li>Proficient in outside plant deployment practices, equipment handling, test procedures, and IT systems.</li>
<li>Be a courteous individual and communicates appropriately with the public, fellow employees, supervisors and customers.&nbsp;</li>
<li>Have GO’s success at heart and is sensitive to the impact the job and his role have on 3rd parties’ view of the company.&nbsp;</li>
<li>Works well in a team, flexible and determined to deliver at the best possible performance.&nbsp;</li>
<li>Be computer literate.&nbsp;</li>
<li>Fluent in both written and spoken English.&nbsp;</li>
<li>Be in possession of a valid driving license.&nbsp;</li>
</ul>
This is how you can hit a few more plus points for this position:​ 
<ul>
<li>Previous experience in fiber and copper cable installation and maintenance.</li>
<li>Proficient in the use of corporate IT systems and willing to learn new systems.&nbsp;</li>
<li>Possess ECDL or equivalent.&nbsp;</li>
<li>Knowledge of Fixed Access Network Planning concepts.&nbsp;</li>
<li>Proficient in outside plant deployment practices and policies.&nbsp;</li>
<li>Being in possession of a C Driving Licence.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:​ 
<ul>
<li>Install, joint, and terminate fiber and copper cables as per company procedures.</li>
<li>Identify and oversee GO infrastructure in the external plant, managing 3rd party works near GO’s infrastructure.</li>
<li>Report damages and recommend maintenance/upgrades following company procedures.</li>
<li>Provide detailed as-installed documentation of completed works.</li>
<li>Collaborate with peers, clients, and 3rd parties to achieve project objectives.</li>
<li>Adherence to company policies and procedures (e.g. health &amp; safety, PPE).</li>
<li>Perform ad hoc assignments and deputize as required by the company.</li>
<li>Participate in the on-call roster for emergency and maybe required after-hours interventions.</li>
<li>Contribute to the commercial success of the Group by adopting a customer-focused and sales-oriented approach, regardless of core duties. This includes identifying sales opportunities, promoting GO services where appropriate, and supporting commercial initiatives across the organisation.</li>
<li>Provide professional support, within the scope of the role, to other entities fully or partially owned by GO plc, in line with the Group’s commitment to collaboration and shared success.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
</ul>
And more…

Dive into greatness! 
We're looking for an awesome, energetic and tech savvy individual looking to boost their technical career and join our team as Technician!&nbsp;
The role's purpose is to ensure...

Technician

Exceed your potential… come join us! 
As a Senior Credit Control Officer your job will be to assist in the management of the daily operations of the Credit Control function of the Group.&nbsp;
To ensure timely collection of all receivables and minimal bad debts and carry out any ad-hoc assignments as may be requested from time-to-time by his/her immediate superior.&nbsp;
If you like to take on challenges and would like to work in a dynamic environment, then this position within our finance team is for you!&nbsp;

It would be essential for you to have: 
<ul>
<li>‘O’ Level standard of education or equivalent.&nbsp;</li>
<li>Minimum 1 year experience in a customer-facing environment.&nbsp;</li>
<li>Minimum 1 year of debt collection experience.</li>
<li>Fluency in both Maltese and English.&nbsp;</li>
</ul>

Here’s how you can hit a few plus points for this position: 
<ul>
<li>Have a strong character able to face difficult, often of a personal nature, situations involving defaulting clients.&nbsp;</li>
<li>Be an effective team player.&nbsp;</li>
<li>Be willing to learn and work long hours under minimal supervision.&nbsp;</li>
<li>An adequate understanding of the legal process relevant to the collection of debts.&nbsp;</li>
<li>Keen interest in continuous self-development.&nbsp;</li>
</ul>

If this describes you, then this is a glimpse of what you'll be required to do; 
<ul>
<li>Assisting the Team Leader to ensure implementation of credit control policies, including control mechanisms, billing and collections policies and debt write off and provision policies, throughout the GO group.&nbsp;</li>
<li>Participating in the development of the necessary infrastructure to ensure that the Group has an effective Credit Control section;&nbsp;</li>
<li>Monitoring the collection of debtors including those against which the company has made a provision, and ensure that debtors throughout the group are kept at a minimum;&nbsp;</li>
<li>Liaison with Commercial through regular meetings;&nbsp;</li>
<li>Liaison with lawyers and whenever required participate in the company’s representation in local courts;&nbsp;</li>
<li>Liaison with cash collection agencies as and when necessary;&nbsp;</li>
<li>Any other responsibility and duties that may become necessary to ensure the smooth and efficient functioning of the credit control section.</li>
</ul>

What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
<li>Flexible working arrangements to suit different needs;&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Debt Collection Incentive;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;&nbsp;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;&nbsp;</li>
</ul>
And more!... 

We'll recruit as soon as we find our match. Don't think twice - apply now!

Exceed your potential… come join us! 
As a Senior Credit Control Officer your job will be to assist in the management of the daily operations of the Credit Control function of the Group.&nbsp;
To...

Senior Credit Control Officer

About You 
We’re looking for a People Success Specialist who will be responsible for ensuring our people have an exceptional employee experience throughout their journey at GO.&nbsp;
You will not only be handling recruitment and administrative tasks, but you will be exposed to so much more! Wellbeing, reward and recognition, performance management, budgeting, succession planning, and training will also be included in your menu. You’ll also play a key role in championing our employer brand through creative ideas and experiences that showcase what makes GO a great place to work.&nbsp;
Your Day Will Look Like This: 
<ul>
<li>Supporting, guiding and advising People management on all People and business-related matters&nbsp;&nbsp;</li>
<li>Assisting and supporting in day-to-day employee matters&nbsp;&nbsp;</li>
<li>Handling the recruitment process and the on-boarding experience of all team members&nbsp;&nbsp;</li>
<li>Managing relationships with employees and management&nbsp;</li>
<li>Managing budgets&nbsp;&nbsp;</li>
<li>Assisting and supporting with processes in relation to offshore employment projects and/or GO's subsidiaries.</li>
<li>Conducting performance management&nbsp;&nbsp;&nbsp;</li>
<li>Supporting the development and delivery of communications, talent management initiatives and employer branding initiatives</li>
<li>Assisting and supporting management in ad-hoc tasks such as reporting exercises&nbsp;&nbsp;</li>
</ul>
To Grab Our Attention, You’ll Need: 
<ul>
<li>Minimum 1 year experience working in an HR related role</li>
<li>A flexible working approach. This is not your typical 9 to 5 job – it is about succeeding in a performance driven culture&nbsp;&nbsp;</li>
<li>Proficient in using Microsoft suite&nbsp;</li>
<li>Minimum of MQF Level 4</li>
<li>Familiarity with Maltese employment law&nbsp;&nbsp;</li>
</ul>
You’ll Get A Super Like If: 
<ul>
<li>You have a diploma/degree in psychology, human resources management or training and development&nbsp;&nbsp;</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
We believe in empowering our team with more than just a job — here’s what’s in it for you:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to spend on your own personal wellbeing and/or professional development;</li>
<li>Four weeks paid Family Nurturing Leave for all second parents;&nbsp;</li>
<li>A budget to purchase your next mobile device;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Mental wellbeing support in partnership with Richmond Foundation;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;</li>
</ul>
&nbsp;And more!...

About You  
We’re looking for a People Success Specialist who will be responsible for ensuring our people have an exceptional employee experience throughout their journey at GO.&nbsp;
You will not...

Job Opportunities