Shaping the Future Together

As a Technician – 4P, you will be responsible for delivering our True Fibre network directly into customers’ homes and businesses. You’ll handle the professional installation and setup of fibre services, networking equipment, connected devices, and CCTV systems, ensuring customers get the best from our technology.

Your role goes beyond basic connectivity. You’ll support home networking, smart‑technology solutions, and emerging services that improve how customers live and work. You’ll be on the front line every day — installing, maintaining, and troubleshooting — to make sure each customer enjoys a smooth, reliable experience.

While you’ll work independently in the field, you’ll also be part of a supportive, close‑knit technical team that has your back every step of the way.

Does this sound like you? Here’s what you need to have to match our requirements:

• A good level of computer literacy;
• A valid driving license to operate a company vehicle;
• Fluency in written and spoken English;
• Willingness to work outdoors and at heights;
• Strong communication and customer service skills;
• A positive attitude and team spirit;
• Willingness to learn and develop technical skills on the job.

This is how you can hit a few more plus points for this position:

• Experience working in a similar technical field;
• Familiarity with Telecommunications technologies such as fiber optics, telephony, and IPTV;
• The ability to work with minimal supervision;
• Technical qualifications such as City and Guilds, CCNA, or similar;
• Knowledge of electrical systems or networking;
• A Wireman License or interest in obtaining one.

If this describes you, here’s a glimpse of what you will be doing:

• Installing and maintaining GO services such as FTTH, IPTV, and Voice;
• Rectifying faults and solving issues in customers' homes or business premises;
• Jumpering and patching services in cabinets, MSANs, and test rooms;
• Maintaining and upgrading network infrastructure, including distribution points and drops;
• Working at heights and in open manholes or confined spaces as required;
• Using GO systems to provision, update records, and manage stock;
• Performing stock-related tasks such as ordering equipment and returning equipment;
• Participating in on-call schedules, overtime, and work continuation as needed;
• Supporting the deployment of new technologies such as energy management and home networking;
• Assisting in the installation of network infrastructure, IoT devices, and structured cabling in homes and businesses;
• Providing basic setup and installation of devices such as TVs, printers, and routers;
• Adhering to health and safety protocols and assisting in ensuring best practices on the field.
• Perform any other ad-hoc tasks as requested according to company needs.

What’s in it for you?

• Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:   
• No more bills! Free UNLIMITED GO services for your home and mobile  
• Four weeks paid birth-leave for all non-birthing parents  
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs  
• A budget to spend on your own personal and/or professional development  
• Therapy sessions to support your needs in collaboration with Richmond Foundation   
• A budget dedicated to your children’s summer school costs 

And more…