Shaping the Future Together

Join us as a Front Office Coordinator and become the welcoming face of our brand! If you love creating great first impressions, thrive in a fast‑paced environment, and enjoy elevating customer experiences, this is your chance to shine at the heart of our operations. 

Does this sound interesting to you? Here's what you must have to match our requirements

• One year of continuous learning experience preferably in a front office, reception, or customer facing role is preferred.
• MQF Level 3 standard of education and or equivalent
• Proficient in MS Office applications and standard office tools
• Excellent interpersonal, verbal, and written communication skills in Maltese and English
• Good data entry and basic administrative skills
• Strong organisational skills for managing daily operational task

Expected Hours of Work

This is a full-time position with forty (40) hours a week, Monday to Friday, working a scheduled roster with hours ranging between 8 a.m and 6 p.m.  

Does this sound like you? Here’s how you can hit a few plus points for this position:

• Strong customer service orientation and attention to detail
• Ability to work under pressure while maintaining a professional and calm approach
• Ability to multitask and manage a busy front office environment effectively
• High levels of reliability, punctuality, and personal presentation

If this describes you, then this is a glimpse of what you'll be doing:

• Act as the first point of contact for customers, visitors, and suppliers, ensuring a professional, welcoming, and efficient front office experience at all times

• Manage front office operations including visitor coordination, customer direction, and customer flow

• Handle inbound and outbound communications via phone, email, and all other communication channels, in line with company service standards

• Proactively support customer experience initiatives, including customer follow ups, confirmations, appointment coordination, surveys, customer feedback collection, satisfaction surveys, and other service-related communications

• Provide general information on products, services, and company processes, directing customers to the appropriate service channels or teams where required

• Support basic customer administration tasks including data updates, documentation handling, and system inputs as assigned

• Coordinate day to day front office logistics including mail, courier services, deliveries, and visitor requests

• Work closely with the commercial teams to support daily operations and service continuity

• Identify opportunities for service improvement within the front office and customer journey, escalating suggestions and observations accordingly

• Act as a company ambassador by promoting a positive, customer focused culture and company image

• Participate in training and development initiatives to maintain strong knowledge of systems, services, and customer experience standards

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:  

• No more bills! Free UNLIMITED GO services for your home and mobile
• Discounted GO Freedom Mobile Plan for 4 individuals of your choice 
• Four weeks paid birth-leave for all non-birthing parents
• Four weeks of paid leave for Pregnancy Loss, in line with the Company’s Pregnancy Loss policy. 
• Paid Pediatric First Aid Course for expecting parents.  
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs
• A budget to spend on your own personal and/or professional development 
• Therapy sessions to support your needs in collaboration with Richmond Foundation 
• A budget dedicated to your children’s summer school costs 
• Get the best tech for yourself at unbeatable prices with a 10% Klikk discount… and more!