Telesales Agent

Sales
Full Time (Shift)
Entry
Closing date 14/03/2024
Published on 07/02/2024
Hybrid

Job Description

Overview

See more. Do more. Be more.

We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed…

Sounds like you? Here’s what you need to have to match our requirements:

  • An Ordinary Level of education;
  • Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;
  • Good interpersonal and strong communication skills in both English and Maltese;
  • Ready to work from a script but also flexible and creative while communicating with customers;
  • Ability to learn about products and services and explain them to prospects;
  • Work independently with or in a team to achieve monthly sales quota and facilitate future sales;
  • Highly motivated and sales-driven with sales targets;
  • Be flexible in working hours, including weekday evenings and weekends;
  • Possess good problem-solving skills;
  • Have good organisational skills;
  • Ability to work with minimal supervision;
  • Previous sales experience preferably in a telesales or online sales environment would be an asset.

Does this describe you? Here's a glimpse of what you will be doing in this role:

  • Maintain profitable and productive relationships with customers by cross-selling or up-selling;
  • Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO’s premises;
  • Respond to customer queries and sales leads follow up promptly and professionally;
  • Perform online sales activities to achieve company sales objectives;
  • Update customer database with contact details and interest information from prospective customers to be contacted;
  • Maintain up-to-date knowledge about product information and promotions;
  • Stay abreast with online marketing trends and competitors;
  • Attend sales training and educational programs for professional development;
  • Ask questions and build rapport to understand customer requirements and close sales;
  • Process orders/agreements in an accurate manner;
  • Schedule delivery of equipment and technician appointments when required;
  • Handle grievances to preserve the company’s reputation;
  • Other duties as required by line management from time to time.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

  • Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;
  • No more bills! Free UNLIMITED GO services for your home and mobile;
  • Four weeks of paid birth leave for all non-birthing parents;
  • Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
  • A budget to spend on your own personal and/or professional development;
  • Therapy sessions to support your needs in collaboration with Richmond Foundation;
  • A budget dedicated to your children’s summer school costs;
  • The opportunity to work from literally anywhere – being able to work from abroad;
  • … and more!

We'll recruit as soon as we find our match. Don't think twice - apply now