IT Service Administrator

Tech
Full Time
Technical
Closing date 30/07/2024
Published on 03/07/2024
Hybrid

Job Description

Overview

Put your ability to work!

We’re looking for an energetic and self-motivated individual to be our IT Service Administrator whose key mission is to provide efficient and responsive IT support to both external customers as well as employees within a busy technology driven company.

Your main responsibilities will include operating and supporting systems which are being used to deliver services to our customers, migration and monitoring of such services, installations and configuring computer systems, diagnosing and fixing hardware and software faults, documentation, and proactive maintenance of both internal and customer’s systems and projects.

This is a dynamic and broad technology role that provides you with the opportunity to be involved in many aspects of the business. Therefore, you will succeed in this position if you are a fast learner with a passion for IT and an understanding of business pressures and commercial requirements.

Does this sound like you? Here’s what you need to have to match our requirements:

  • Diploma certification, or 2+ years’ experience in IT or related field;
  • Good Planning, Organization, Tracking and monitoring skills;
  • Good knowledge of hardware and operating systems;
  • Knowledge of IP Networking;
  • Strong written communication and time management skills;
  • Good knowledge of IT support ticketing systems’ workflow;
  • Excellent customer facing skills;
  • Ability to work under pressure and to multi-task;
  • Good knowledge of structured cabling-based networks;

This is how you can hit a few more plus points for this position:

  • If you possess a University degree in Computer Science;
  • If you have proven experience as a help desk technician or other IT Support role.

If this describes you, here’s a glimpse of what you will be doing in this position:

  • Operating and supporting systems which are being used to deliver services, migration or monitoring of such services;
  • Assisting internal and external customers in order to provide a high quality, high availability service in a customer centric manner;
  • Taking technical decisions concerning user’s support in order to resolve and maintain an error free environment and to deliver appropriate functionality for agreed-on business; processes;
  • Installing, configuring and supporting desktop systems and applications;
  • Provisioning of user access rights to data, IT and internal telephony services as per established Digital Service Operations procedures;
  • Resolving of reported issues related to Corporate, Provisioning Support, Hosting Support;
  • Planning work based on assigned tasks, reporting on progress and escalating any issues;

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

  • Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;
  • Flexible working arrangements to suit different needs;
  • No more bills! Free UNLIMITED GO services for your home and mobile;
  • Four weeks paid birth-leave for all non-birthing parents;
  • Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
  • A budget to spend on your own personal and/or professional development;
  • Therapy sessions to support your needs in collaboration with Richmond Foundation;
  • A budget dedicated to your children’s summer school costs;

… and more!

We'll recruit as soon as we find our match.  Don't think twice - apply now!