Sales Support Agent (Temporary Period - 6 month term)
Are you looking for career exposure within the telecommunications industry? We're looking for vibrant and energetic individuals who are looking to kick start their career within a dynamic and fast-moving environment!
The position of Sales Support Agent is for a temporary [6 month] period.
It is essential that you have the following requirements:
- Excellent communication skills;
- Good organisational skills;
- Be customer-centric and eager to learn about new products;
- Be willing to work on a roster basis to accommodate operating hours, including Saturdays;
Candidates should preferably have:
- An 'O' level standard of education;
- Excellent knowledge of Microsoft Office;
- Good written and spoken English language ability.
- Processing of all service applications received through the consumer channel;
- Providing the necessary administrative support for all consumer sales channels;
- Validating of sales transactions, chasing of equipment and supporting sales initiatives;
- Filling reports and the processing of courier documents;
- Assuming responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;
- Ensuring that all customer queries and complaints are attended to and resolved according to the company’s service levels;
- Ensuring the effective handling of incoming and outgoing communications and other correspondence;
- Assisting in the coordination of company presence at fairs, promotions and exhibitions and participate at such fairs and promotions as part of the sales team when and if required;
- Ensuring that all the relevant Company processes and procedures are strictly adhered to at all times;
- Undertaking training courses as and when required to ensure in-depth knowledge of the systems and offering of the company;
- Other duties normally associated with such a position
We nurture the future of our employees through continuous investment in development and wellbeing. GO is a home where employees are well taken care of and where people are put first.
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